Video (MP4) stutters when course is published, not in Preview

I have a couple of slides in which the MP4 plays automatically at the beginning of the timeline. On a few of these slides the video stutters right at the beginning ("E-Excellent!"). This does not happen in Preview, only Publish. I have tried adding a 1 second delay at the beginning of the timeline, but that didn't fix it.

My next attempt will be to add a .5-1.0 second delay to the video file. Any other suggestions? And why would this be happening?

Thanks!

4 Replies
Leslie McKerchie

Hi Mary!

Videos in Articulate content progressively download, so learners won't have to wait for them to be downloaded to their computers before playback begins. If you have an MP4 file that doesn't play until it's fully downloaded, see this article for solutions.

If you need us to take a look, please share the .story file here.