I published a project, and uploaded it to my FTP site. When playing
the project locally, the video will play, however when I play it from
the FTP site, the video will not display.
The course appears to play for me. I have to click the Start Course button at the top left though. It won't let me do it any other way. Now after clicking that button, I am able to view the slides or scenes in the order you have them arranged to come up. I can't advance to another slide, but I can go back to the slides I have already seen. You might want to think about having the slides reset, so that the user can view the video and slide interaction again when they revisit slides they have already been too. The only way to get the slide to replay is to click somewhere within the seekbar and then click play. Although doing the reset might throw off your questions that you ask sometimes.
When I play it in Firefox, the video does not show up, just the video controls will show, when I try to launch on the iPad, all I get is a loading screen.
I had the same issue with a presentation I was working on a couple of weeks ago- it was wonky specifically with the screen recording portion of Storyline. I downloaded Format Factory (link: http://download.cnet.com/FormatFactory/3000-2194_4-10968547.html), converted the captured video to .swfs, and inserted them via the video button (not the flash button, as I wanted the slide controls to pause the video). Upon upload, these videos showed. It's the only workaround I was able to find.
I uploaded the published course myself, to my own webserver and the video works. The only difference was that I moved the trigger that made the text box disappear above the video when clicked to up above the jump to slide 1.7 trigger. Of course, having a smaller path probably helps too.
I also have the same problem and it is very serious - I need to get this training on line for Canada and the videos will not play. I tried converting them to FLV and also WMV - they all play on my computer but when loaded on my web sight they will not play !
I also have the same problem and it is very serious - I need to get this training on line for Canada and the videos will not play. I tried converting them to FLV and also WMV - they all play on my computer but when loaded on my web sight they will not play !
Videos are usually converted to MP4. Follow Brian's advice in his post above and see if the web server is set up to deliver MP4 files. If not. add the MIME type for MP4.
What Brian brings up is something I totally forgot about. The mp4 mime not being installed on your server is probably the issue.
That being said, all I did was move the trigger that made the text above the video hidden above the trigger that caused the slide to jump to the next one.
I have checked my server and the mp4 mime is installed making that more than likely your issue. Once you get your issue solved let me know and I will take down the course from my server.
@Adrian/Brian - I sent the MIME information over to our IT guys to make the changes on our server, but before they continue they wanted to talk to an 'Articulate Techie'. Is there someone over there I can have them contact about this?
14 Replies
Hi Eric,
The course appears to play for me. I have to click the Start Course button at the top left though. It won't let me do it any other way. Now after clicking that button, I am able to view the slides or scenes in the order you have them arranged to come up. I can't advance to another slide, but I can go back to the slides I have already seen. You might want to think about having the slides reset, so that the user can view the video and slide interaction again when they revisit slides they have already been too. The only way to get the slide to replay is to click somewhere within the seekbar and then click play. Although doing the reset might throw off your questions that you ask sometimes.
The above is all for the course located here: https://sunu.suncommunities.com/content/LetsGetApproved/story.html
Hope this helps,
Adrian
When I play it in Firefox, the video does not show up, just the video controls will show, when I try to launch on the iPad, all I get is a loading screen.
Hi Eric,
I use Chrome mainly. I'll try it in Firefox and I will let you know. I don't have an iPad so someone else will have to test that out.
Always Happy to Help,
Adrian
Hi Eric,
Okay, the video doesn't work for me either in Firefox and now it doesn't work in Chrome as well.
Gonna download your .story file and take a look there.
Adrian
I had the same issue with a presentation I was working on a couple of weeks ago- it was wonky specifically with the screen recording portion of Storyline. I downloaded Format Factory (link: http://download.cnet.com/FormatFactory/3000-2194_4-10968547.html), converted the captured video to .swfs, and inserted them via the video button (not the flash button, as I wanted the slide controls to pause the video). Upon upload, these videos showed. It's the only workaround I was able to find.
I hope this helps!
Hi Eric,
I uploaded the published course myself, to my own webserver and the video works. The only difference was that I moved the trigger that made the text box disappear above the video when clicked to up above the jump to slide 1.7 trigger. Of course, having a smaller path probably helps too.
Here is yours:
https://sunu.suncommunities.com/content/LetsGetApproved/story.html
Here is mine:
http://test.adriandean.com/story.html
The only other thing I would check besides the trigger, would be to see if the video is still located in the story_content folder.
Adrian
Hey Adrian,
The video is still located in the story_content folder. What trigger did you use to get the video to play?
@Kate B - Format Factory worked out perfectly! SWF's work, however, MP4's are slightly higher quality.
Hi Eric,
You'll also want to verify that your web server supports the MP4 mime type:
http://www.articulate.com/support/kb_article.php?product=st1&id=w9bvqxxido6t
If you want to troubleshoot your files, a good place to start is with Tempshare:
http://tempshare.articulate.com/
You can upload your files there for testing. If the files work there as expected, then that means that the problem is on your web server side.
I also have the same problem and it is very serious - I need to get this training on line for Canada and the videos will not play. I tried converting them to FLV and also WMV - they all play on my computer but when loaded on my web sight they will not play !
Can someone resolve this asap PLEASE!
Hi! See this KB article: http://www.articulate.com/support/kb_article.php?product=st1&id=es3kzctg3aoq
Videos are usually converted to MP4. Follow Brian's advice in his post above and see if the web server is set up to deliver MP4 files. If not. add the MIME type for MP4.
Thanks guys. I'll test this all out this afternoon and get with my IT guys to take a look at my FTP site.
Hi Eric,
What Brian brings up is something I totally forgot about. The mp4 mime not being installed on your server is probably the issue.
That being said, all I did was move the trigger that made the text above the video hidden above the trigger that caused the slide to jump to the next one.
I have checked my server and the mp4 mime is installed making that more than likely your issue. Once you get your issue solved let me know and I will take down the course from my server.
Always Happy to Help,
Adrian
@Adrian/Brian - I sent the MIME information over to our IT guys to make the changes on our server, but before they continue they wanted to talk to an 'Articulate Techie'. Is there someone over there I can have them contact about this?
Thanks!!
Hi Eric,
I would submit a support ticket. Whoever gets it can go about arranging to talk with you and your IT guys.
Have you tried testing out your file here: http://tempshare.articulate.com/ like Brian suggested?
Always Happy to Help,
Adrian
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