Video not playing on iPad offline
Mar 03, 2013
We have created a Storyline project that when published is 80MB. We are viewing the project on the iPad using the Articulate mobile player app and have set "Available offline:" to yes to ensure we can veiw the product without requiring internet access.
We have a number of videos in the projects, the largest being 10mins long. The 10min video does not play without being connected to the internet (even though we have set "available offline to yes"). I have tested this on 4 iPads with the same result. The other videos that are approx 5mins in lenght play fine without the internet access.
I have ensured we are have the latest Articulate mobile player installed on the iPads.
Just wondering how I go about fixing this problem.
thanks
Shanna
6 Replies
Good Morning Shanna, and welcome to Heroes!
Can you please submit a Support Case and include a copy of your .story file so that we can see what might be causing the problem? Thanks!
Hello,
I'm having exactly the same problem with aproject containing a video 30min long (18MB).
Did you guys come to any conclusion?
Pls, I need help urgently.
Regs.
Marcelo
Good Afternoon, Marcelo.
It looks like this issue was corrected in version 1.75 of the Articulate Mobile Player app. Here's an article on how ti install the latest update and resolve the problem.
Please let us know if you need anything else. Thanks!
Unfortunatelly I'm already using the 1.75 version.
So, there must be something else.
Any ideas?
Thanks
Marcelo
Hi Marcelo
The only solution we found was to reduce the video to under 10mins. Our video was about 10mins 14sec, we discovered if we reduced the video to 9mins 57 secs, the video played offline.
Let me know if you find another solution.
thanks!
Hi Shana,
Thanks for the help.
I followed the same logic, however I split my video into smaller ones of 6min and 4MB max. It worked just fine.
Anyway, I took me more work hours to do the job and my client didn't appreciate much the video cuts.
Actually, I'm having a hard time handling videos in my Storyline projects, mainly related to video synch x navigation.
Hope the next update will come with solid improvements in this area, as most of my projects includes video.
Thank you very much for your support.
Rgds
Marcelo
This discussion is closed. You can start a new discussion or contact Articulate Support.