Video not playing on mobile device with iOS 10.0.2 update

We have an Articulate Storyline 2 course that we are launching through the success factors app. The course is launching and playing fine on mobile devices with iOS 10.0, but when we update to iOS10.0.2 the course will launch and the video portion of the course does not run. The seek bar on the course is running as though the video is playing and allows for course completion.

Is anyone else having this issue with the update?

1 Reply
Ali Goulet

Hi Stevie-

Thanks for reaching out here about this.

We don't support running Articulate Storyline content in third-party apps so hopefully a community member with experience in the Success Factors app may be able to chime in with insight. You can take a peek at our viewing requirements here

You may also want to try testing out the HTML5 output in Mobile Safari on iPad or Google Chrome on Android, or try the Articulate Mobile Player to verify that it's an issue isolated to the Success Factors app.