Video not Rendering Correctly

Good day:

When attempting to publish a slide as a video it does not render correctly. Specifically, some of the photos that fly- or fade-in are either randomly cropped or don't appear.

 

I've tried:

- restarting Storyline 360

- restarting PC

- ensuring all updates are complete

- re-arranging assets in the timeline

- publishing at different quality levels

- saving file as a different name

- cursing loudly

 

SL360 file and video output attached. First instance appears at 0:11 of video.

 

NOTE - Frustration level: 1,000,000

Cheers,

CC

1 Reply
Leslie McKerchie

Hi Clint,

I can certainly understand your frustration.

This is an issue I've not seen before, but I am certainly able to both see and replicate with what you have shared here.

I've opened up a support case on your behalf so that one of our support engineers can take a look.

Be on the lookout for an e-mail.