Video now being displayed on SharePoint

Hi All.  One of my Storyline modules includes a screen captured video.  The video is about 15 seconds long and under 1mB.  I get the video started from a 'pause layer' and annotate it at a couple of points along the timeline (hence the layer to pause the timeline).

When reviewing the module from my local or shared drive it runs fine.  When I upload it to my SharePoint site (so SMEs can review it), the video is not displayed.  The timeline runs but instead of the video, all that's displayed is a white screen.  Can anyone help?

13 Replies
Christine Hendrickson

Good morning Andrew,

Are you able to share the link for your course, so we can take a look?

You might also want to take a look at this forum thread. It contains some information about working with SharePoint that may help with your video. Please note that the thread mentions Presenter, but the method should work work Storyline, as well.

Andrew Wells

Hello Christine

Sorry can't share the link as our SharePoint in inside the company firewall.  I have been using Presnter for years and never had any problems with stuff I've uploaded to our SharePoint.  It's just weird.  We use Sharepoint for SMEs to review our build / design before publishing to our LMS.  I think I might have to resort to showing step by step screenshots.  Not happy doing that though


Christine Hendrickson

Hi Andrew,

Thanks for getting back to me. It's a little difficult to know what the issue is, without taking a closer look. I know you mentioned you use SharePoint for updating courses before publishing to the LMS, but are you able to publish to the LMS temporarily to test the course? I don't think you should have to resort to individual screenshots, it may be an issue with the way the video was inserted or with SharePoint.

If you're not able to test with the LMS, or you experience the same issue, please go ahead and submit a support case with us. We'll try to take a closer look and diagnose the problem. Also, if you do open the case, please share the case number with me. I'd like to follow the progress of the case and see what's causing this issue with the video.


Graham North


Can I ask you which output options you are using? And which file you launching with? Or have you tried them all.  HTML5 may be an issue if the Sharepoint Web server is not configured to recognise the specific file types, as not recognising MP4 (standard configuration) may prevent your video from playing.

Steve Flowers

Sounds like it could be a MIME type issue. If the server isn't configured to serve up the media the right way, it could come across as something else (like ASCII text). In that case, the Storyline player won't know what to do with it. 

See step 1 on this site:

Andrew Wells

Hi Graham, I've tried them all.  HTML5, Launcher, story.  I tried running the video on it's from inside the story folder on SharePoint and it played OK.  It also plays OK when I upload to my LMS so it's only when I try to play it from SharePoint using the Storyline player that I get the white screen.  I even converetd the mp4 to an avi and tried to re-insert.  Same thing.  Been using Articulate Preseneter for years and never encoutered this before

What I did do to get it work was re-insert the video as screen by screen and it displays fine.  Maybe that's my solution for the time being

Steve...  way beyond me mate.  I'm just an instuctional designer.  Thanks anyway

Steve Flowers

Hmm... I wonder if it could be due to some kind of cross-domain issues. IE8 DOES NOT like to execute JavaScript or load external stuff from sources that are even a little bit different than the base URL. I've had problems loading XML through an iFrame.

This is a pain, but if you could try this:

Add a compatibility mode meta tag to the head of your story.html file. This should isolate whether the problem is an IE8 bobble or something else. If this fixes the problem, you should be good to go once you update your Story.html file. Unfortunately, this would need to be done every time you publish.

Christine Hendrickson

Hi Andrew,

That's good news, at least you know it will function in another browser.

You can try giving these steps a shot:

1) Upgrade your Adobe Flash Player here: 

2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here: 

3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run.  In Windows XP, go to Start > Run.
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.

Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 

7) Close all browser windows for the changes to take effect, and then test your content again. 

Graham North

Heres some technical stuff I dug up from my SharePoint server to do list, relating to HTML 5 and Sharepoint.

Not sure it will help but it backs up what Steve said earlier.

It's not a priority fix for me, as we have SharePoint but no urge to make it do anything for us, sad really.

Glad to here you can get something working from all the other contributions.