Video on a slide and layers not displaying when timeline reaches cue point

Dec 31, 2020

Hello everyone, hopefully someone can help me.

I have added a video on a slide (about 2 minutes long) that was captured by Screen Recording. I then added around 13 cue points as I have layers that need to appear throughout the video, however, no matter how specific I am with these cue points they don't appear to work? the layers are appearing at least 0.5 seconds before the cue point and throwing all the objects in the layers out of place/order.. I have tried amended and allowing more time between cues but then another cue point gets messed up! It doesn't seem to be constant and I wonder if there is something I am missing?

Also, I'd like to add, every time a layer is displayed it stops the main timeline and when a button is pressed the layer is hidden and the timeline resumes.

Any information will be greatly appreciated.

1 Reply
Leslie McKerchie

Hello Ana and welcome to E-Learning Heroes. 😊

I appreciate you reaching out and sharing what you are experiencing with your project file.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.