Video opens in a separate window when playing on mobile

May 07, 2015

Hi all,

I'm experiencing a challenge with mobile playback of mp4 videos embedded in my presentation. I inserted the videos from a file and configured them to play 'in slide'.

I published with HTML 5 output option. The videos play in slide just fine on the pc but open in a separate window on iphone or ipad (unless I use AMP).

I'm sure I've missed something simple. Can anybody point me in the right direction?

Thanks!

Shane

7 Replies

Leslie McKerchie
Staff

almost 9 years ago05/08/15 at 4:10 pm (UTC)

Hi Shane! Would you be able to share a .story file for us to take a look at?

Shane Toevs
Author

almost 9 years ago05/08/15 at 6:43 pm (UTC)

H Leslie,

Yes, but not able to post it on the forum to respect my client's IP. Could I attach it to a private message?

Thanks for your reply.

Shane

Leslie McKerchie
Staff

almost 9 years ago05/08/15 at 6:51 pm (UTC)

Hi Shane! Absolutely, if you need to share privately, you may do so here.

Erin Walker

over 7 years ago10/07/16 at 12:00 am (UTC)

Hello, I know this is an older thread, but i'm looking for a solution to the same issue.

Is there a way to force the videos when playing on a ios device to remain in the current window instead of automatically going full screen?

Thank you!

over 7 years ago10/07/16 at 12:31 pm (UTC)

Hi there, Erin. I'm sorry we didn't have an update to share in this discussion previously!

Our QA team is investigating an issue where a video that is set to play in slide will still open a new window with just the video when playing when viewed from an iOS device without the Articulate Mobile Player. Thanks for reaching out here, and we'll add your contribution to their report. We will update this discussion with more information as we get it.