Video playback in chrome on iPhone and Android

Hey Patrick, thanks for letting us know what's going on. I have a few questions that'll help me narrow down why this could be happening:

• Can you tell me what version of Storyline you're using?
• Is the published content hosted on a web server or LMS?
• Are the videos inserted as an MP4 file or embedded as a web object?

We'd be happy to take a look at your file, if you'd like us to test it on our end. You can shoot it to us using this form, and our Support Engineers will reach out to you shortly!

Hi!

I use storyline 360 and i have hosted the content on a web server.

The videos are inserted as mp4-files.

Thank you!

Hi Patrick--thanks for those details. I created a quick sample file for you to test. Does that video play correctly in Chrome on iPhone and Android on your end?

Let me know how it goes, and we'll keep digging if you're still having trouble!

Hi Alyssa, 

thank you but unfortunately it's the same problem.

Thanks, Patrick. I've submitted a case for you (01062320) so we can look into this further. Could you please send us a copy of your file to this link that is unique to your case?

Hey Patrick!

I popped into your case this morning, and it looks like you're all set! I'm happy to hear updating your Chrome browser and clearing your cache did the trick. Reach out if you have any more questions!