It seems any video I publish in Storyline 360 cannot be controlled by the seek bar or the video control bar. Every time I try the video goes back to the start.
I was using Storyline 2 and had no problems. Is it me or is there a problem?
I did want to share an update here, that we still have an open issue where clicking on the Seekbar will restart a Video when published from Storyline 360 to Articulate Online.
Bob, I'm glad you found the read-only setting - and that it fixed it for you! No need to bury your head in the sand, unless it's for a lovely much-deserved beach vacation. 😉
Hi, Bob! I appreciate your troubleshooting and following up with the thread. As Ashley mentioned below, the seekbar issue isn't completely resolved by ensuring that the seekbar player settings are set to "User can drag seekbar." Mine is set this way and it doesn't work in Chrome, but it does work in IE. When we added our LMS to our white list it allowed it to work in Chrome, but not in IE. Hopefully, an answer will come soon!
Hi guys, My sample screen works fine. Clicking on the Seekbar advances the slider, it does not cause it to restart. Holler if you want to see it. Currently in Articulate online. I checked in both IE and Chrome. I can try publishing for web to test it.
Let me know if you want access to the review link.
Back in the days of SL 2, when you scrubbed the seekbar, all the timing on the slide got out of whack, and the users complained bitterly. Articulate's solution was to rig the seekbar so that when moved, it jumped only to key frames in the video. Listening to your description, it strikes me that you may scrubbing less than half the distance to the first key frame. If so, it will jump to the nearest key frame, which may be at the beginning of the video.
When I encountered this issue, it was my firewall that was preventing me to scrub the video. My IT department had to correct the issue. I don't know if that relates to your PC but maybe worth a try (if you do a firewall).
"I did want to share an update here, that we still have an open issue where clicking on the Seekbar will restart a Video when published from Storyline 360 to Articulate Online."
We have just pushed an update that should fix the following issue:
Clicking on Seekbar restarts Video when published with Storyline 360 and uploaded to Articulate Online
No republishing should be needed and any affected courses should now be corrected.
Please feel free to take a look at your courses in Articulate Online and let me know if you're seeing any issue with the video restarting when using the seekbar.
Hello, I'm having similar issues. Embedded MP4s. The Articulate playback bar does not represent the place in video accurately and there's a lot of performance issues on our Pinpoint LMS. Please point me to a solution to try. Thanks!
Are you using the player seekbar or the video controls, regarding the "playback bar?"
We're also happy to have a closer look at your file. You can share it with us here and provide some detail about the performance issues you're seeing in your LMS. Thanks!
Quick question - has anyone experienced mp4 video playback issues when using interactive elements in the same slide in SL360? Specifically, videos will repeat when the timeline ends and the user selects a clickable object on the slide. I believe that the state change of that selected object is somehow causing the video on the slide to replay. The video is also slightly shorter than the slide timeline duration, which may be a key factor here... (tested on google chrome with modern player, haven't tested other browsers or the classic player yet)
Here is a quick example file with a True/False quiz question narrated by a moderator in an .mp4 video in the background of the slide. It is a very specific bug, but if you wait until the timeline ends and then select either True or False, the background video will repeat from the beginning. Doesn't seem to happen if you select an answer while the video is playing and before the timeline ends for some reason...
I have been able to workaround this by using a series of slide layers, putting the video underneath and the answer buttons on a higher layer, but it requires some specific setup to hide the video layer at a certain point so it does not repeat. I have also experimented with separating the video and audio track since the video's audio can still be heard when it repeats, but I was hoping there may be a fix for this in a future update!
I'm glad you found a workaround, and I appreciate you sharing it with the community!
I recreated the slide with the video, and couldn't get the video to continue to play. As you said, it could be that everything is on one slide. A different way to create that is to add a layer that has the "True", "False", and "Submit" buttons. And then add a trigger that says to show layer when the media completes.
I've created a sample slide for a different approach. Please let me know if I can clarify anything!
I'm experiencing an issue where the video player controls act like they are disabled whereas a user cannot fast forward or rewind the video. When previewing the slide with the video in Storyline 360, the controls will not work (and they do not work exported in Chrome, either). Any solutions?
I'm back to share that a hotfix for Storyline 360 is ready, and it addresses the issue where learners couldn't click or drag the seekbar on the built-in video controls!
You can explore the release notes here, and download the latest update with these steps. Thanks for helping us make this improvement!
76 Replies
Any news from the IT department team about fixing this problem?
Thank you
Tizi
OMG! I should take my own advice and start with basic troubleshooting! The dang Seekbar option got set to "Read Only" in the file.
I went in today and started doing simple test and decided to check the player settings. Saw it had changed, much to my dismay.
Going to bury my head in the sand now.
Hi Bob and Tizi,
I did want to share an update here, that we still have an open issue where clicking on the Seekbar will restart a Video when published from Storyline 360 to Articulate Online.
Bob, I'm glad you found the read-only setting - and that it fixed it for you! No need to bury your head in the sand, unless it's for a lovely much-deserved beach vacation. 😉
Hi, Bob! I appreciate your troubleshooting and following up with the thread. As Ashley mentioned below, the seekbar issue isn't completely resolved by ensuring that the seekbar player settings are set to "User can drag seekbar." Mine is set this way and it doesn't work in Chrome, but it does work in IE. When we added our LMS to our white list it allowed it to work in Chrome, but not in IE. Hopefully, an answer will come soon!
Hi guys, My sample screen works fine. Clicking on the Seekbar advances the slider, it does not cause it to restart. Holler if you want to see it. Currently in Articulate online. I checked in both IE and Chrome. I can try publishing for web to test it.
Let me know if you want access to the review link.
So was there a solution for this? I'm experiencing the same thing. When I scrub the video play the video just starts from the beginning...
Can you post a sample screen? FYI - I'm using 360.
Key,
Back in the days of SL 2, when you scrubbed the seekbar, all the timing on the slide got out of whack, and the users complained bitterly. Articulate's solution was to rig the seekbar so that when moved, it jumped only to key frames in the video. Listening to your description, it strikes me that you may scrubbing less than half the distance to the first key frame. If so, it will jump to the nearest key frame, which may be at the beginning of the video.
Key,
When I encountered this issue, it was my firewall that was preventing me to scrub the video. My IT department had to correct the issue. I don't know if that relates to your PC but maybe worth a try (if you do a firewall).
Thanks Jennifer. Scrubbing works fine. Timing seemed off to me.
Based on what I know and have read, Walt is right. The Seekbar is simply jumping to the nearest keyframe in the video.
Hi Ashley,
Is there a solution to this yet?
"I did want to share an update here, that we still have an open issue where clicking on the Seekbar will restart a Video when published from Storyline 360 to Articulate Online."
Thanks
Hi there, Mark. I'm following up with my team about this issue. I'll post here when I have more information!
Thank you all for your help on this!
Hi there,
I have the same problem, I've been waiting for a long time for a solution.
Please let us know as soon as possible.
Thanks
Tizi
Hi everyone,
We have just pushed an update that should fix the following issue:
Clicking on Seekbar restarts Video when published with Storyline 360 and uploaded to Articulate Online
No republishing should be needed and any affected courses should now be corrected.
Please feel free to take a look at your courses in Articulate Online and let me know if you're seeing any issue with the video restarting when using the seekbar.
Hello, I'm having similar issues. Embedded MP4s. The Articulate playback bar does not represent the place in video accurately and there's a lot of performance issues on our Pinpoint LMS. Please point me to a solution to try. Thanks!
Hi Anthony. Thanks for those details. Here are the first features I would explore:
We're also happy to have a closer look at your file. You can share it with us here and provide some detail about the performance issues you're seeing in your LMS. Thanks!
Quick question - has anyone experienced mp4 video playback issues when using interactive elements in the same slide in SL360? Specifically, videos will repeat when the timeline ends and the user selects a clickable object on the slide. I believe that the state change of that selected object is somehow causing the video on the slide to replay. The video is also slightly shorter than the slide timeline duration, which may be a key factor here... (tested on google chrome with modern player, haven't tested other browsers or the classic player yet)
Here is a quick example file with a True/False quiz question narrated by a moderator in an .mp4 video in the background of the slide. It is a very specific bug, but if you wait until the timeline ends and then select either True or False, the background video will repeat from the beginning. Doesn't seem to happen if you select an answer while the video is playing and before the timeline ends for some reason...
I have been able to workaround this by using a series of slide layers, putting the video underneath and the answer buttons on a higher layer, but it requires some specific setup to hide the video layer at a certain point so it does not repeat. I have also experimented with separating the video and audio track since the video's audio can still be heard when it repeats, but I was hoping there may be a fix for this in a future update!
Thanks,
Ryan
Hi Ryan!
I'm glad you found a workaround, and I appreciate you sharing it with the community!
I recreated the slide with the video, and couldn't get the video to continue to play. As you said, it could be that everything is on one slide. A different way to create that is to add a layer that has the "True", "False", and "Submit" buttons. And then add a trigger that says to show layer when the media completes.
I've created a sample slide for a different approach. Please let me know if I can clarify anything!
Hey everyone,
I'm experiencing an issue where the video player controls act like they are disabled whereas a user cannot fast forward or rewind the video. When previewing the slide with the video in Storyline 360, the controls will not work (and they do not work exported in Chrome, either). Any solutions?
So sorry you ran into this, Kenny!
There's an open issue where a video's seek bar is unresponsive in Storyline 360, Update 37.
We're prioritizing a fix for this, so I'll circle back with new information as soon as it's live. Stay tuned! 📻
Hi again, Kenny!
I'm back to share that a hotfix for Storyline 360 is ready, and it addresses the issue where learners couldn't click or drag the seekbar on the built-in video controls!
You can explore the release notes here, and download the latest update with these steps. Thanks for helping us make this improvement!
Thanks for letting me know, Katie! Great news.
It appears this issue is back. Is this happening to anyone else?
Hello Randall!
We'll need extra details so we can determine a fix for you!
Which version of Storyline are you using? Also, is this happening in every file or a specific file?
Lastly, are you able to share the affected file with us? You can either attach it to this discussion or share it privately using this link.
This discussion is closed. You can start a new discussion or contact Articulate Support.