Video plays at different speeds

Hi Mary,

Thanks for letting me know you're working on your local drive, and there are a few other things you may want to check here that could cause odd behavior. 

Additionally, I'm wondering you had edited the video after inserting it into the slide and therefore the time of the video is now shorter? When looking at your timeline to do you see the extra space at the end? If so, you'll need to drag the end of the timeline back to the left towards the end of the video. 

How is the slide set to advance, by when the timeline ends? You could change the trigger to "jump to next slide" when media completes. 

Thanks for your response. I did not edit the video after inserting it and the file path and naming are fine.  I will try the jump to next slide option and see if that makes a difference.  Thanks for your help.

Sounds good Mary and please keep us posted. 

I realize this is a very old discussion, but I am still running into this same issue in Storyline 3. It was also there in Storyline 1 and 2. I used to be able to fix it by restarting my laptop, but that isn't working this time. It plays correctly when I preview the slide, but when I preview the entire project, I am left with blank time at the end of the seek bar for videos. As described above, most of my slides are simply videos inserted in the slide, with nothing fancy. I do not publish the videos (mp4) with its own controls, so rely on the Storyline seekbar.

I tried publishing to CD format and running it locally to test, but that's even worse in lag. I finally published to LMS format and uploaded to my LMS. It seems to do fine there, but as you can imagine that is a hassle when I have to make changes -- I'm still testing the project at this point, so there will be changes. 

Thanks for any insight.

Hi Terri,

Thanks for contacting us and sharing what you are experiencing with your project file.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.