8 Replies
Ashley Terwilliger-Pollard

Hi Harriett,

I just tested this in SL 1 and SL2 - and I'm not able to replicate the behavior. I can use the timeline play and pause buttons while editing the slide and the video continues from where I left off - even after I've added a shape to the slide - which is added to the timeline at whatever point the playhead is at.

Can you confirm that you're working locally as describe here and then it may be worth conducting the repair. 

Désirée  Jochem

I'm currently facing the same issue in SL360 - my video plays just fine, SL's controls work, playhead stops when I hit pause - however, as soon as I hit pause, all I can see is the first frame of my video, regardless of the position of the playhead. Manually changing the position of the playhead without playing the video also doesn't work.
I want to place and time some additional shapes on my video, which kinda seems impossible without the ability to display a frame in the middle of the video.

I have the latest version of SL360 installed and am working locally, so that can't be it. Any ideas?

Ashley Terwilliger-Pollard

Hi Phorest,

I took a look at both of the issues reported 3 months ago, and the one issue where "Timeline Preview does not update to video frame when moving playhead" has been fixed in Update 27 of Storyline 360. We're now on Storyline 360, build 3.29.19305.0 - do you know what update you're using? 

The other issue is still under review with our team, so we'll share an update here as soon as we're able. 

Vincent Scoma

Hi Folks,

I have some good news to share!

We released the newest version of Storyline 360, update 33 this morning! You can see all the new features and bug fixes for update 33 here.

This update fixes the issue when previewing the slide stage using the timeline controls and then pausing the playback, a video on the slide would briefly show its first frame before switching back to the current frame on the timeline.

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline 360. 

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.