Video Quality on iPad output

May 08, 2013

I have a project that is video heavy. There are videos that are green screen talent and other that have been created in After Effects.

I published it for iPad for offline viewing with standard quality settings.

When viewing the published file on the web, the video runs fine. When viewing on the Articulate Mobile player, the video and voice-over are not in sync. It looks like a "dubbed" movie. Note that the audio is in the video, they are not separate.

1. Has this occurred for anyone else? Video isn't as good on the iPad.

2. Are there certain settings/quality/size/video format that I should be using?

3. Anything else I need to know about video and iPad?

Unfortunately, I cannot provide the file for anyone to test because it's proprietary content for a client.

6 Replies
Christine Hendrickson

Hi there Hollie,

Can you share a little more information about your course, please? Are you publishing and viewing the course in the Articulate Mobile Player or HTML5/Safari?

If you're publishing for HTML5, are you able to publish for the Articulate Mobile Player for testing? If so, do you see any differences? 

If you'd like, you're welcome to share the files with us privately. We'd be happy to take a look and see if we can find out what's causing the quality issue on the iPad. Any information shared with us will remain confidential. 


Christine Hendrickson

Hi there Hollie,

Sorry about that - I missed that you were using the AMP, I apologize.

It sounds like the course is quite large from your description. Can you tell me what the file size is for the course? 

If you're unable to share the file here, or privately, can you try breaking the course up? See if you experience the same "lag" with a smaller version of the course. 


Jeff Forrer

Hello Hollie.

I am publishing many courses with a lot of video which have audio in them.   I am taking several hundred MB mov files and saving to FLV using the Adobe Media Encoder.  I use AE or Premiere sometimes, but most of what I do I use AME and it works just fine.  The movies I am running are about 2 - 4 mb apiece (FLVs) when converted.  I keep alpha channel and VBR with bitrate cut down.  These movies are around 480 or 332 width.   When running in AMP they run great.  In fact during publish I am using 65% for my settings for quality and no issues.  There is some initial lag with loading but other than that they are good.  I have 20 - 40 videos per file and my file is around 100 mb before publishing.  Let me know if I can answer any other questions.

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