Video & screenshot in Screen recording

May 06, 2020

Hello everybody,

When I do screen recording and insert it in view mode, I get a background image that I can't change and a video over the background image. The size of the video is much too small, you can't see anything (and i can't resize it). So I have to delete it by hand for all the steps.
Is this normal?

I'm using a pc with firefox. I choose "storysize" in the screenrecording options.

Thank you for your help,
Stéphanie

1 Reply
Ren Gomez

Hi Stephanie,

Sorry to hear you're coming across some issues screen recording! I've opened a case on your behalf to connect you with a support engineer that can review your recording and lend you a hand!

Once they receive it, they'll take a look and get back to you as soon as possible. In the meantime, be sure and review these tips for getting the best out of the screen recording tool!

Tips for Using the Storyline 360 Screen Recorder Like a Pro