3 Replies
Katie Riggio

Welcome to ELH, Sarah! I'd love to lend a hand here. ☺️

First, could you let me know what version of Storyline you're using? Click on the Help tab > About Storyline to find this detail. Next, can you walk me through the flow you took to upload the video? I'll be standing by!

p.s. If you're using Storyline 360, we had an issue a while back where videos in a course could be sized or positioned incorrectly during preview which was fixed on a later update. I ran a quick test on the latest update where I'm unable to recreate the behavior–here's a quick Peek of what I saw.

Katie Riggio

Thanks for your follow-up, Sarah!

For next steps, an update just might do the trick; 3.18.16449.0 is the current build. Simply launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360

If you're still seeing this behavior after the update, could you share your .story file with me so I can take a closer look? You can either add it as a comment by using the Add Attachment button in your reply or share it privately through this link. I'll be here!