Video slides won't display ... and then they do. What is wrong?

Hi Bent

can you isolate the issue to a specific browser?

Hello,

In our company we use IE9. But the problem arise when the users run the CD-version, where the player and all is bundled within the program.

Regards,

Bent

Here is the IE9 build:

Hi Bent 

from memory there is an option in IE advanced tab that needs to be checked to allow users to run files locally. I'm not in my office at the moment but I'll see if I can find it for you

Ok, thanks. But just to remind you – they started the courses from the CD-bundle. And it isn't either or, it is … sometimes – and only for a few (including me once).

Best regards,

Bent

See if this helps with troubleshooting

Hello,

Thanks for the tip. I talked to the IT guys, and they say that the settings you point out are not involved in the IP Policy distributed to all pcs in the domain.

The first setting is ticked off on my local pc, but I have still only experienced this problem once. Apart from that, the videos have always run without problems on this pc. I went to the meeting room I saw it in last week, but today it ran perfectly. No one touches the settings on the pcs in the meeting rooms.

I suggest we await feedback from the HSE&Q group, who is the owner of the courses I made. I have asked them to tell me under which circumstances they were when they experience the problem. If it is on a home computer, it may be a local setting.

One question: For the web-version, is the course player only able to run on IE?

Best regards,

Bent

Hi Bent!

Just wanted to pop in to share our documentation, detailed here, on your question:

Well we certainly are within that, as we only use IE9 inside the company. But our users are spread all over Norway and Scandinavia, onshore and offshore, and in some other countries. Today will be the day we publish the courses to Moodle for the first time, and set up some tests. It will be exciting to see the results. I have no control whatsoever on which versions or even which applications people use on their home computers, so I'll just have to see. Thanks anyway.

For anyone following along, Bent has started a some what similar conversation here as well.

Thanks Leslie. I apologize when I release my tamper on you guys. As I progress and learn more I do see the power within Storyline, and I realize how good it is. When I meet IT-like problems of the Flash-kind and of which I have no knowledge of I am sometimes a little too quick on the keyboard. Sorry for that. I'lll be a good boy from now on ;-). Promise.

PS: We still use SL1.

Regars, Bent

No worries Bent! Just like to link the conversations so that others can follow along if needed. I cannot promise I'll remember if someone pops in down the road :)

Hello again. I have finally been able to apprehend a laptop where I could install the newest version  of Flash, and well ... it works just fine with regards to the problem we experienced where slides wouldn't progress.

I haven't got a clue of what the IT department's update strategy is, but clearly they have fallen behind on this matter. If someone dare speculate a little bit, could an old version of Flash also cause the erratic display of videos to occur?

Thanks for the great help anyway.

Regards, Bent

Hi Bent,

Are you able to check and confirm which update of Flash is installed on the system that you're having difficulty with and what Flash version is being used in the browser? A good site to help you determine the browser version is supportdetails.com and it'll gather the information based on which ever browser you're viewing the site in. 

You may also want to share the results you got on the other laptop with your IT team, that may help them pinpoint what other elements they need to update or fix on your other laptops.