17 Replies
cindy lucas

Here's the code:

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Ashley Terwilliger

Hi Doreen,

I went to look at the case Cindy submitted - and although our team did not hear back from her in regards to if this fixed the issue - here are the steps she was instructed to go through:

Can you try using Storyline's Save As feature to save a new copy of the story in a different location? 

If it still fails, I'll need you to delete the Articulate temporary files from your computer. Please do the following: 

1. Close all Articulate programs. 
2. Go to Start > All Programs > Accessories > Run. 
3. Copy and paste the following line of text into the Run dialog box, and click the OK button: 
4. In the window that appears, delete the Articulate folder. 

Then verify if you're able to save your story. 

If the issue persists, please try to create a new Storyline project file, and manually copy and paste each slides into the new story. 

Be sure you're working from your local hard drive (typically your C: drive) when creating, editing, or publishing a Storyline project. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. 

Please review the following article for more information.

Can you test out those steps and let us know how they work for you? If you're still having difficulty after reviewing  and implementing them, please reach out to our Support team here so that we can take a better look at your files and the behavior. 

Ashley Terwilliger

Hi Steven,

This forum discussion is a bit older, so I'd first want to confirm that you were still working with the latest update of Storyline 2 Update 11. Also did you already look at the items asked above of Doreen to confirm that you are working on local project files and removing the Temp files that are associated with Storyline? 

Any additional information you could share about running into this issue will assist us with troubleshooting.