When I click the previous button while playing a video, the player will go to the previous slide. However, when I click next from that slide, the video will have sound, but no picture.
Also, if I click the next button from the video with sound, but no picture, the sound continues to play on the next slide.
To help us get a better idea of what's happening, are you able to open a ticket and send us your .story file? We'd be happy to take a closer look at it and figure out what's going on. Thanks!
I was wondering if there was any solution to this?
I have a similar issue: The Restart button doesn't restart the video. Also, if I click the Back button it returns to the video slide but the video does not start from the start, it continues on from its last stopping place.
It looks like there was quite a bit of troubleshooting for Ruth's case. What format is the video you're using? If you're not already using MP4, try converting the video to MP4 and testing it within a slide.
Regarding the replay when revisiting, what you do currently have for your slide properties? Do you have it set to reset to its initial state?
Are you able to post the project's .story file here, so I can take a look at what's happening?
You can set the slide itself to reset to initial state when revisiting. Then the media (if it plays within the slide), should restart when you go back to that slide again. Really, though, it depends on how you have everything set up. It's just a little difficult to tell without seeing it.
I've uploaded a version now. The video file was created in Captivate.
One other query the customer had was around the Video quality. It has become alot more blurry in MP4 format ( I had previously had it as a .swf file). I wonder if there is a quality issue I can fix?
Thanks for the file. Unfortunately, that's the published output. What I'd need is the .story file, if possible If the project's name is Phase 1 Module 1, it would look something like "Phase 1 Module 1.story".
You're welcome to submit it in a support case with us, if you'd like. You should be able to attach the file on the second page of the form. Please share your case number with me, if you can, as well.
I worked with Ruth and our Developer to overcome the video replay issue you are experiencing in Storyline as well and we have come up with the following steps. Please note, we also lost fidelity using the .MP4 but were able to obtain a higher resolution output from the video company which corrected the problem but in the end went back to using an .FLV video file.
Our developer utilized CS5 and the new Flash in CS5 seems to have made the difference in being able to produce videos that did not cause the playback issues. Here are the additional steps we utilized after the .FLV was created in CS5:
Upload your .FLV file to the server
Insert Your.SWF into Storyline
Publish
(Optional) If using captions COPY SkinUnderPlaySeekCaption.swf and YourTranscript.xml into root of output folder
Re-zip all contents in output folder for LMS
In addition to the following steps I utilized the reset to initial state option as mentioned in previous replies as well as the following:
1. Changed PREVIOUS button on the slide following the video to return the user to the slide prior to the video, i.e., selecting PREVIOUS on slide 13 returns user to slide 11 where they could then select NEXT to view the video.
2. How you insert the .swf into the document DOES matter depending on how you want it to behave, I have copied the text from Storyline Guidelines for Flash development for your review and reference.
To insert SWF movies, choose one of two methods, depending on how you're using the SWF file:
If your SWF file is a movie that requires no interaction from users, use the Insert > Video > Video from File option (just as you would with a movie in any other file format). This method synchronizes the video with the slide's timeline.
If your SWF file contains interactive elements, use the Insert > Flash option instead. This method plays the SWF file independently of the slide, allowing your users to interact with it at their own pace.
And here's a link to the remainder of the information:
Thank for your response. However I am unable to use the .SWF file, I have been informed by a colleague of yours that I have to use an MP4. This is because the video controls on Storyline will not actually control the .SWF video file, but they will control the MP4 vifdeo file.
Thank for your response. However I am unable to use the .SWF file, I have been informed by a colleague of yours that I have to use an MP4. This is because the video controls on Storyline will not actually control the .SWF video file, but they will control the MP4 vifdeo file.
This was another issue I was having previously.
BR,
Sarah
After the initial lack of functionality frustration subsided the solution above was created as a workaround for the issue, however, the key to solving the stated .swf versus .MP4 issue was to create the .FLV file utilizing the new version of Flash in CS5, if you are using a previous version this workaround will indeed be unscuccessful.
Utilizing .mp4 was not a viable option for us as our LMS did not support .mp4 files, it is worth a try if you are using CS5.
13 Replies
Hi Ruth,
To help us get a better idea of what's happening, are you able to open a ticket and send us your .story file? We'd be happy to take a closer look at it and figure out what's going on. Thanks!
Hi all,
I was wondering if there was any solution to this?
I have a similar issue: The Restart button doesn't restart the video. Also, if I click the Back button it returns to the video slide but the video does not start from the start, it continues on from its last stopping place.
Thanks,
Sarah
Hi Sarah,
It looks like there was quite a bit of troubleshooting for Ruth's case. What format is the video you're using? If you're not already using MP4, try converting the video to MP4 and testing it within a slide.
Regarding the replay when revisiting, what you do currently have for your slide properties? Do you have it set to reset to its initial state?
Are you able to post the project's .story file here, so I can take a look at what's happening?
Thanks!
Hi Christine,
Yes it is in MP4 format but I didn't realise I needed to have it set to reset to initial state. I assume thats a setting in the Video Options?
BR,
Sarah
Hi Sarah,
You can set the slide itself to reset to initial state when revisiting. Then the media (if it plays within the slide), should restart when you go back to that slide again. Really, though, it depends on how you have everything set up. It's just a little difficult to tell without seeing it.
Christine
Thanks Christine.
I've uploaded a version now. The video file was created in Captivate.
One other query the customer had was around the Video quality. It has become alot more blurry in MP4 format ( I had previously had it as a .swf file). I wonder if there is a quality issue I can fix?
BR,
Sarah
Hi Sarah,
Thanks for the file. Unfortunately, that's the published output. What I'd need is the .story file, if possible
If the project's name is Phase 1 Module 1, it would look something like "Phase 1 Module 1.story".
Thanks!
Hi Christine,
I'm having trouble uploaded that here. Is there another area I can try and upload it onto?
BR<
Sarah
Hi Sarah,
You're welcome to submit it in a support case with us, if you'd like. You should be able to attach the file on the second page of the form. Please share your case number with me, if you can, as well.
Thanks!
Christine
Hi Christine,
Case number is # 00315185.
Many thanks,
Sarah
Greetings Sarah,
I worked with Ruth and our Developer to overcome the video replay issue you are experiencing in Storyline as well and we have come up with the following steps. Please note, we also lost fidelity using the .MP4 but were able to obtain a higher resolution output from the video company which corrected the problem but in the end went back to using an .FLV video file.
Our developer utilized CS5 and the new Flash in CS5 seems to have made the difference in being able to produce videos that did not cause the playback issues. Here are the additional steps we utilized after the .FLV was created in CS5:
In addition to the following steps I utilized the reset to initial state option as mentioned in previous replies as well as the following:
1. Changed PREVIOUS button on the slide following the video to return the user to the slide prior to the video, i.e., selecting PREVIOUS on slide 13 returns user to slide 11 where they could then select NEXT to view the video.
2. How you insert the .swf into the document DOES matter depending on how you want it to behave, I have copied the text from Storyline Guidelines for Flash development for your review and reference.
How to incorporate Flash movies into Storyline
Insert FLV movies into Storyline via Insert > Video > Video from File.
To insert SWF movies, choose one of two methods, depending on how you're using the SWF file:
And here's a link to the remainder of the information:
http://articulate.com/support/kb_article.php?product=st1&id=vw0igndn2njl
Best regards,
Maya Speights
Hi Maya,
Thank for your response. However I am unable to use the .SWF file, I have been informed by a colleague of yours that I have to use an MP4. This is because the video controls on Storyline will not actually control the .SWF video file, but they will control the MP4 vifdeo file.
This was another issue I was having previously.
BR,
Sarah
After the initial lack of functionality frustration subsided the solution above was created as a workaround for the issue, however, the key to solving the stated .swf versus .MP4 issue was to create the .FLV file utilizing the new version of Flash in CS5, if you are using a previous version this workaround will indeed be unscuccessful.
Utilizing .mp4 was not a viable option for us as our LMS did not support .mp4 files, it is worth a try if you are using CS5.
Best regards,
Maya
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