Video volume not muted in HTML5
Jan 15, 2019
Hello,
Has anyone had issues with a video that the volume is selected as mute under options, not muting when viewing the HTML5 version? I am using Storyline 3.
I previously did not have this issue with a course. I updated it today and when publishing I now have this issue. The only thing I did differently was select the optimize audio volume selection when publishing. Not sure if that caused it or some other software update.
I found that when a video is placed on a slide starting at 0 seconds the video even though muted, will not be muted. If I move the file to 0.25 it will work correctly. The flash version operates correctly and mutes the video when placed at 0 seconds.
This is similar to another bug of where audio will not start occasionally when placed at 0 seconds on a slide in the HTML5 version.
2 Replies
Hi Adam,
I haven't run into any issues with muted videos in Storyline 3, so I'm curious to know more.
I created a sample file with a muted video, and I published it with the "optimize audio volume" setting enabled. You can test my sample file here.
With your permission, I'd like our Support Engineers to take a look at your project file to investigate what's happening with your video. You can share it with the team privately by clicking here. They will delete your file when they are done troubleshooting.
Thank you I just created a case for them.
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