VIdeo Will Not Play in Browser Window

Hi E-Learning Heroes,

I published a Storyline project and found my videos aren't playing properly. My videos are currently set up to open in new browser window when the user clicks on the trigger. Not only are the videos not opening in a new window, they are not playing at all.

The research I found said this may be caused by the internet browser I'm using. I tried the project in Internet Explorer and Chrome, and neither of them played the videos correctly. The next best options I found were to add a lightbox slide or another video layer. If possible, I'd still like to keep my original project with the option of playing the video in a separate browser window. 

Is there any other reason why this may not be working? I've attached an example of my project below and would appreciate any input. Thank you for your time and I look forward to hearing your responses.  

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