I'm working on a training with several short mp4 videos with captions. All of the videos work in editing and preview and most work when published. However, there are about 5 that will not show the captions nor sound when published. Any suggestions?
Thanks for reaching out, and great call to open a case! I see you've been diligently working with my teammate, Ronaziel, and have discovered that republishing through Adobe Premiere helped solve the issue!
Thanks so much for working with us throughout this case and I'm glad you were able to find a solution!
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Hi Cathy,
Thanks for reaching out, and great call to open a case! I see you've been diligently working with my teammate, Ronaziel, and have discovered that republishing through Adobe Premiere helped solve the issue!
Thanks so much for working with us throughout this case and I'm glad you were able to find a solution!
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