Video with cue pints not working in safari

Oct 07, 2019

Hi,

I have a video with cue pints that pause the timeline and buttons that resume the timeline when you click on them.  It works perfectly in other browsers except for Safari.  Any idea what I need to do to fix the "Safari" issue?

5 Replies
Katie Riggio

Hi, Brandon. Happy to help investigate!

First, a few key questions to help us explore further:

  • What version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
  • Is this happening on desktop or mobile Safari?
  • Is the course hosted on a web server or a learning management system?

If it's easier to share the affected .story file, we're happy to test it with your permission. You can send it privately to us by using this link. We'll delete it after troubleshooting!

This discussion is closed. You can start a new discussion or contact Articulate Support.