Video with Information Icons

Hi everyone,

I am currently using a video in one of my modules.  We have little "Information" icons pop up throughout the video and the video is paused.   When the learner clicks on the Information icon they see a layer that provides more information about what was seen in the video.   Meanwhile, the video is paused.

Afterwards, the learner clicks on "click here to continue" and the video continues until the next Information icon pops up.

However, I'm running into a little issue when some of the Information icons pop up.   It seems like the video starts replaying a few seconds earlier  rather than when it was paused.   I am having trouble understanding why this is happening, because the triggers on each one of the Information icons is the same.  They are: "Pause media", "Show layer", and "Pause timeline on this slide."

Any thoughts on why this could be happening?

Many thanks in advance!  



14 Replies
Christie Pollick

Hi, Anna -- Sorry to hear you are experiencing difficulties! I think it would be helpful if you could provide your file so that we are able to take a closer look at how things are set up and behaving when published. Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse for your file from there. :)

Anna Gorshkova

Hi Christie,

Thank you for your response!

Here's the attachment.   The problems I'm having are mostly with the "blood flow" and "white blood cells" information icons.  After clicking on them, it seems like the video rewinds a few seconds instead of continuing where we were right before clicking the "I" icon.  I don't understand why this is happening since the triggers are the same for all of the information icons... 

Any would help would be greatly appreciated :) 

Christie Pollick

Hi, Anna -- I appreciate that you have provided your file, and I will begin testing as soon as possible. In the meantime, I wanted to ask: are you seeing the same behavior when you are testing your published output in the intended environment?

As stated in the article, "If you view an Articulate Storyline course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail."

Anna Gorshkova

Hi Christie,

Thank you so much for taking the time to look into this.  Yes - this is same exact behavior that I am encountering.  It seems like the video rewinds back a few seconds after the "Blood flow" and "White blood cells" information icons.   The rest of the information icons don't seem to have that problem...

Any thoughts on what could be causing this?

Thank you again!

Christie Pollick

Hi, Anna -- Thanks for confirming that is the same behavior you are encountering. After reviewing how things are set up, I am not certain as to why this behavior would be happening on some information icons and not on others, so I would like for our Support Engineers to investigate the matter more closely for you. I will go ahead and create/submit a support case on your behalf and you will be hearing from a member of that staff via email after they have had an opportunity to review your file. I will be following along with their progress and will share relevant updates here in the thread for others who may benefit, as well. 

Walt Hamilton


I run videos (mostly 2 or 3 minutes long) on most of my slides. I have items show up that the user can click. When they do, I show a layer, and pause the base timeline, but I do not also pause the media. I wonder if too many pauses and resumes are interfering with each other. Stopping the slide timeline with a layer stops the video, and it resumes when the layer is hidden.

Anna Gorshkova

Hi David,

Thank you so much for your help!  What you did worked perfectly and resolved the issues I was having.

Another huge thank you for recording the screencast!  Again, it was super helpful not only because it explained how you fixed the initial problem, but also because I learned something new.  I hope that others find this helpful as well. 

This is an amazing community, and I never expected such a thorough and detailed response to my inquiry.  I appreciate it greatly and it's one of the main reasons I love Storyline so much!  

Many many thanks, and Happy New Year!!! :)