Video won't play

I did do a search but what came up was for Presenter and everything was over 180 days old. 

Anyway, I am doing the Free Trial of Storyline and put together a demo of some of what it can do to sell it to my Director to get approval for purchasing.  I added a video and I can see it when I play it but she and another coworker don't see the video when they play it.

I am pretty ignorant when it comes to technology.  Does it matter where the video is stored on my computer when I add it?  Why would others not be able to see it once the Storyline is published?

Our director said she had trouble with my last slide too (which would have been a multiple choice quiz).  I'm not faring very well for the OK to purchase!  I wanted to get it in before tomorrow so I can take advantage of the promotion.  I know it is worth it.  I am afraid I am not good enough or smart enough with it to show them what it can do and get things to work.


4 Replies
Christine Hendrickson

Hi there Sheri!

I'm sure you will be just fine :) You've made it this far, so you're smart enough. It just takes time to learn new things - we all have a learning curve and I'm sure you will do a fantastic job!

First, can you tell me how you're viewing the published presentation, please? Are you viewing the published output files locally, or are you uploading to a web server or LMS?

If you're viewing your published files locally, this may be the problem. If you view a published Storyline presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Publishing and Sharing Articulate Storyline Content

If you do not have access to a web server or LMS for testing, you could try using SCORM Cloud.

Another option would be to use our Tempshare server. Just keep in mind that this server is only available for testing content - it is not officially supported by Articulate and all content will be removed automatically after 10 days.

In addition, you could also use Dropbox. Just remember that you'll need to place your content in the "Public" folder. Also, you'll need to make sure that the folder is enabled. To do so, click on this link.

You're always welcome to try out Articulate Online, as well - it's available for a free 30 day trial.

If you're uploading to a web server or LMS, please try clearing your browser cache. If that doesn't help, try viewing the project in a different web browser. 

Here are the download links for the most popular browsers, other than the ones you mentioned, just in case you don't have them:

Let me know if you still have trouble viewing your content or sharing it after trying the suggestions above.


Sheri  Matt

Wow Christine, that is some answer!  Thank you so much!

I republished the presentation and I changed the video.  I had pulled it from Videos and this time I pulled it from Documents.  I am not sure of the difference but that seemed to work as my coworkers could see it now.  However, there is another variable.  They were at work before when it didn't work and they were working from home when it did work so not sure if it was my moving the video or their location that fixed it.  I guess I will have them test it again tomorrow when they return to the office. 

Oh, and I did publish to Articulate Online....have had that product for years! 

Thanks again.  I am going to try to hang in there.  I tend to freak out a bit and I am going to try not to so much and so quickly and just try to learn this new tool. 

Christine Hendrickson

Good morning, Sheri! :)

I'm glad to hear that you're seeing some improvement! If it worked from their home offices it could be a couple of things - it might be that at work there's a web security or browser security issue that was causing the trouble. It may have been resolved by changing out the video, and that could have either been caused by corruption (probably not the case if the rest of the course was functional) or possibly file path or file name. 

Don't worry and don't freak out - we're always here to help if we can! :) If for some reason I cannot help, we have the best community and I'm sure others would hop in to assist. 

Also - thank you for that wonderful feedback! I really appreciate it.

Have a great Friday, Sheri! :)