Videos displaying black
Aug 25, 2017
We're having problems with videos sporadically displaying mostly black (you can lightly see some of the images in there)...it does eventually fix itself. We just updated this lesson from Storyline 2 to 360. We're publishing as HTML5 with flash fallback. We don't have the same problem with the SL2 version (although obviously that's published as flash). The audio loads ok. Edge seems to be the worst offender, although it occasionally happens in Chrome/Firefox.
The only thing we can think of at this point is that it's a bandwidth issue (although we don't have bandwidth problems in this office).
Ideas appreciated. TIA.