Videos do not display after course is published out
Aug 07, 2012
Hello,
I am having a bit of trouble. A few weeks ago, I created a course in Storyline that included .flv and .m4p videos. The course was published out and the videos played beautifully. There were a few weeks of downtime when nothing was done to the course. I recently received some changes to make to the course. I made the change (none of which were done to the videos) and now when the course is published out, the videos no longer display! The slides play and the bg video holders are there, but the videos do not show. They play during the Preview mode in Storyline, so I know that they are there. I even tried deleting the videos and reinserting them, to no avail! Please help.
Thank you,
Sandra
3 Replies
Same problem here...
Hi Sandra and Will
The first thing to confirm is that your server (still) supports FLV and MP4 mime types. Beyond that, you may want to try clearing your browser's cache. If the issue persists, please feel free to open a ticket with our support team for further help. Thanks!
I have the same problem quite often but I'm using Presenter 13. Most of the time it's ok but a good 25% of the time when we publish the videos don't play. It happens just randomly and I have to reinstall the videos and it works again.
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