Videos Hanging Up in HTML5 Output

Hi Jamie,

I do see where you were working with Cleo on this case and that he reported it to our QA team for additional review. It looks like that was also prior to the most recent update of Storyline (Update 6 released at the end of July). Have you tested this after re-publishing the courses using that update?

Please feel free to let Cleo or I know if the behavior continues in Update 6, and we can update the report that is filed with our QA team.

I haven't as I didn't want to install a new update in the middle of development. Now that I've finished the module, I'll install the most recent update and re-test the file. I'll let you know how that goes.

Hi Ashley,

Just published this out with Update 6 and the videos still sporadically hang up within the HTML5 output.

Hi Jamie,

Thanks for testing it out with update 6. I see the issue that was reported is still listed as open with our team. I'll update that report to let them know you're still experiencing the same behavior with update 6.

I have the same problem and got the answer it had to do with file size. My course is "only" 98 MB but still doesn't load in HTML5. Compressing it down to 30 MB made it play but then the video looks so horrible that it cannot really be an option. Would be nice to see some sort of fix for this. Answer from support below:

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"I have been reviewing your files.  There is nothing wrong with your course itself but the reason why the course does not load online is because the course files have a very large file size.   You have set the maximum quality settings for audio, video and images.   You have also set a very large story size: 1008 by 667.  Having a very large file size would naturally make it harder for the viewer to download the HTML5 content files.  I have republish your course using the following settings:

-I changed the story size to  720 by 473
-I set the quality to standard settings.

This would reduce the overall file size of the published files from 96 mb to only 31 mb.
I was able to successfully view the course on Google Chrome.  Can you please verify if you can view the following on your end:
http://bit.ly/1qiQeY3

If you were able to view the course from the link above, then I would recommend that you perform similar adjustments on your file to be able to make it easier for viewers to download the course."

Hi Andre,

I was just reading through your case, and noticed that John sent the following to you yesterday:

There is no exact limit on the file size of a published course. I just mentioned the decrease (from 96mb to 30mb ) in file size of your published course when the story size and quality settings are adjusted.

Since the HTML5 course works fine when viewed locally we can see that the issue is being caused by how the files are being downloaded from the server.

So I just wanted to share that additional piece of information here. Please feel free to let John or I know if you need anything else.