Videos Hanging Up in HTML5 Output
I've been working on a file for awhile now that contains nearly 50 large video files (HD videos). The file plays fine on a desktop and also plays fine within Articulate's Mobile Player app. However, if I try to play the HTML5 output within a browser (Safari, Firefox, or Chrome), the file is very unstable. It will randomly hang up on a video and will not play any further unless you refresh the browser. It's not an issue of buffering, it just completely freezes and it's not always at the same places. The overall published file is large (just under 2GB).
Has anyone else experienced this? I've contacted support and have pretty much reached a dead-end with them. They offered some suggestions of reducing the file size, etc. but those aren't viable options as the customer wants HD videos. They basically said it was an issue with memory on an iPad that's causing the problem. I want to believe that but I have the exact same random freezing when I play the HTML5 output on my desktop within Chrome. This leads me to believe the memory issue on an iPad isn't the problem.
If anyone has any thoughts on this, please let me know as I'm at a complete loss now.