videos in SL360 not playing on revisit for iphone
I have video clips in all of my Storyline courses and my audience uses a variety of devices. Video has worked great on all of them with Storyline 2.
I was very excited to hear about Storyline 360 's responsive player and "in-line" video support for iphone (ios 10+). Unfortunately, now when I view on iphone, it only plays the video on the first visit.
All subsequent visits to the same page on iphone, the video seems stalled / frozen / unresponsive. I have tried a number of solutions, for example:
- setting the page to "Reset to initial state"
- creating a button that points to the same slide (so it loads again, in theory)
- creating a reload page button (which just resets the whole course)
Nothing seems to work and of course I cannot roll back to Storyline 2. Has anyone else experienced an issue with revisiting a video on iphone in Storyline 360?
And yes, I do have a case open with support (Case #01025327), but wanted to see if anyone had any ideas.