Videos mostly not playing

Nov 09, 2017

I know that there are dozens of posts regarding similar issues with video, but none of the "fixes" has helped me. In the below project, each section (other than the "home page") is a video. I know it looks like articulate content, but because I lost the original project file, I had to record those sections. (ugh) Anyway, it seems that none of the videos are working except the "reference policy" one. Weird that one works, honestly. They are all .MP4 videos. I have no weird naming in the files. The server plays one of them just fine. To be honest, I've had nothing but problems with videos in Articulate. 

Here is the project, exported for web and placed on a server: http://wyomingtraining.com/StateParks/policyorientation/story_html5.html

10 Replies
Crystal Horn

Hi there, Matt.  I'm seeing the same behavior.  When I look at the code of the course using the developer tool in Chrome, it is telling me that it's failing to load the video resources on those problematic slides.

Can you try removing those videos from the project and reinserting them, and then republishing?  I want to see if we can restore them to the published output.

If that doesn't work, are you able to share your .story file here?  Or could you possibly attach the video files themselves to test in a new course?

Matt Nagy

Thanks Alyssa,

When I first opened your published project and clicked on the slides, they didn't play. But if I went to them twice, they did. Do you know what is going on here? Both, why they don't work in my project and why you often have to return to a video to get it to play? I have had this experience repeatedly... If people have to go to a slide twice to get it to work, I will already have a phone call complaining that the course doesn't work. :( 

I cleared my cache, tried again, and got the same result. None of the videos played the first time you go to them. Is this occurring for you?

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