Videos mostly not playing
Nov 09, 2017
I know that there are dozens of posts regarding similar issues with video, but none of the "fixes" has helped me. In the below project, each section (other than the "home page") is a video. I know it looks like articulate content, but because I lost the original project file, I had to record those sections. (ugh) Anyway, it seems that none of the videos are working except the "reference policy" one. Weird that one works, honestly. They are all .MP4 videos. I have no weird naming in the files. The server plays one of them just fine. To be honest, I've had nothing but problems with videos in Articulate.
Here is the project, exported for web and placed on a server: http://wyomingtraining.com/StateParks/policyorientation/story_html5.html
10 Replies
Hmmm.... just reloaded it, and I had to click the "replay" button to get the "reference policy" to play. It worked for Ethics too. But not the rest of them.
Hi there, Matt. I'm seeing the same behavior. When I look at the code of the course using the developer tool in Chrome, it is telling me that it's failing to load the video resources on those problematic slides.
Can you try removing those videos from the project and reinserting them, and then republishing? I want to see if we can restore them to the published output.
If that doesn't work, are you able to share your .story file here? Or could you possibly attach the video files themselves to test in a new course?
Hi Crystal,
Thanks for your reply. I deleted and then added all the videos and I'm having the same issues. I'm attaching the .story file and the video files. Thanks for any help!
Matt
Hi there Matt! Thanks for sharing those files. I added each video to a new slide in your Storyline file, and everything seems to be playing correctly. Check out the published file here!
Thanks Alyssa,
When I first opened your published project and clicked on the slides, they didn't play. But if I went to them twice, they did. Do you know what is going on here? Both, why they don't work in my project and why you often have to return to a video to get it to play? I have had this experience repeatedly... If people have to go to a slide twice to get it to work, I will already have a phone call complaining that the course doesn't work. :(
I cleared my cache, tried again, and got the same result. None of the videos played the first time you go to them. Is this occurring for you?
Sorry you're still having trouble, Matt. What web browser (with version number) are you using to test the link?
Google Chrome (Mac)
Version 62.0.3202.94 (Official Build) (64-bit)
Matt,
I launched the course and tried one of the videos. The server returns a 404 not found error:http://wyomingtraining.com/StateParks/policyorientation/story_content/video_65WKyB3jf0l_18_48_720x540.mp4
Is there something there?
Are you launching it from here?: http://wyomingtraining.com/StateParks/policyorientation/story_html5.html
Oh... I see what you are doing... interesting. I'm going to re-encode all the videos with Handbrake and see if that helps. I used Camtasia before, and you would think that those programs would talk, but maybe not.
This discussion is closed. You can start a new discussion or contact Articulate Support.