Videos not encoding

Hi there, Leo.  I was able to add a semi-transparent logo to my .mp4 video using a .png image that I had saved to my desktop.  I tested in the latest build of Storyline 360 (3.12.14647.0).

Could you confirm a couple of details for me:

• What version of Storyline are you using? ( Help > About Articulate Storyline)
• What file type is the image you're choosing for the logo?
• Is this happening with any image file you try to use as a logo?
• Where is your .story file saved?  Where is the logo saved?

If you'd like to share your logo image file here using the Add Attachment button, I'm happy to test it out on my end!

Hi Crystal,

• Storyline version is v3.12.14647.0
• Logo file type is a .PNG
• Yes any file type
• and we store things on a Local network server

Unfortunately cant share content due to the copyright from the client.

Thanks for those details, Leo. My hunch is that working from your network server is causing these issues. Let's try this:

• Open a new, blank Storyline 360 file from your local hard drive.
• Insert a video file on the first slide.
• Click Edit Video, and try adding a logo to the video. Use a PNG file that is saved to your local hard drive.
• Click Save and Close.

Let me know if the video saves successfully after following those steps!

No such luck with this :( 

I tried saving it all onto my desktop and still didnt work.

Oh no! Sorry that didn't work, Leo. From here, I'd like to connect you with our Support Engineers so we can get this sorted as soon as possible. I've opened a case on your behalf--you'll hear from someone on the team soon!