I'm having problems adding a video to my course. I get this error message every time I try. I've tried restarting, updating and re-installing and to no avail. Please can you help.
I am sorry to hear that you are unable to import videos into your course. You mentioned that you are getting an error message, can you post a screenshot of the error message? Further more, are you importing a video from Content library or from your computer? Are you able to import pictures just fine and this only affects videos?
I'm sorry you've run into an issue with your videos - can you let us know what version of Storyline you're using and what type of videos you're trying to use (mp4, YouTube, etc.) in addition to that screenshot of the error message? That'll help us look further into what's happening with your course.
2 Replies
Hello Rix,
I am sorry to hear that you are unable to import videos into your course.
You mentioned that you are getting an error message, can you post a screenshot of the error message?
Further more, are you importing a video from Content library or from your computer?
Are you able to import pictures just fine and this only affects videos?
Hope to hear from you soon
Hi Rix,
I'm sorry you've run into an issue with your videos - can you let us know what version of Storyline you're using and what type of videos you're trying to use (mp4, YouTube, etc.) in addition to that screenshot of the error message? That'll help us look further into what's happening with your course.
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