Videos not playing in Articulate Review
May 31, 2018
I have been having a few issues with my .mp4 videos not playing in a published course from Storyline 360. Here is what we have tried so far based on research within this forum.
1. Tested the course in the Scorm Cloud and it seemed to function fine for me.
2. Added the MIME type .mp4 to the LMS server. This resulted in the videos playing for me (OS Win 10, IE 11) but will not play for others (OS Win 7, IE 11).
3. Now my SME (OS Win 7, IE 11) cannot review the course videos through Articulate Review because they are not playing. However, when I go to the direct review link, it allows me (OS Win 10, IE 11) to play the videos.
So the problem that exists is that I am able to play videos through the LMS and Review, but others are not. Any ideas? Know that we do have OS's of Win 10, 7 and XP but all of the XP's are supposed to be updated to Win 7 and eventually 10. Our default browser is IE 11. I would add the .story attachment, but due to confiden