Videos not playing in LMS

I've created several courses with videos placed on layers that play perfectly. However, in the last three courses I've uploaded the videos do not play. When published in CD format, they play flawlessly. I went back and looked at the successful courses and the new ones were created the same way, MP4, stat automaticlly etc... Any ideas why this is happening?  Unfortunately, they contain some proprietary process so I can't upload them for review, but here's a screen shot with the video info.

6 Replies
Ashley Terwilliger-Pollard

Hi Farid, 

This discussion is much older - so let's start from scratch with some information! 

  • What version of Storyline are you using?
  • Have you looked at testing the course in any other hosting environments like SCORM Cloud? This article will walk you through how to test there! 
  • What browser(s) are you viewing the course in? 

I'd suggest checking into Phil's idea, and you can read a bit more about the mime types here. 

Farid Majumder

Hi Ashley,

Thank you very much for your information. I will test it and let you know.

Yours sincerely

Farid Majumder
Senior Software Engineer

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