We have some classes that feature several large videos that when published play just fine on all browsers on PCs, and on ipads, but with android- the timeline moves like it is playing but I have to still hit pause and then play for it to start. Is that a glitch? setting? I have double checked and the video is set to play automatically.
I have gone through and read the recent video posts and none are quite what we are experiencing.
Follow-up. I have tried publishing with the timeline bar on the video and set to play when pushed- still didn't work. But again when i hit the play/pause button on the player the video will start. (using chrome on a android tablet)
Hi, Kristy: Sorry about this. Getting videos to play correctly on a tablet is often a challenge. Have you submitted a ticket concerning this? https://articulate.com/support/contact/case
Hello Kristy - Videos that are configured to launch in a new browser window may not automatically start playing in HTML5 output. This is a function of HTML5 browsers that can't be controlled. Some browsers will autoplay videos in this scenario, while others won't. If a video doesn't begin on its own, just tap it or click its play button.
As Daniel shared, you are more than welcome to work directly with our support engineers if we need to take a closer look.
Thanks Leslie- that must be what it is- it is set to open in a new browser window. It does work when we double tap or press the pause/play button the player. i think we found a work-around by using linked videos to wistia.
Kristy: Does this issue persists since the Storyline upgrade that was
released two weeks ago? That is, have you republished using the new
Storyline version?
5 Replies
Follow-up. I have tried publishing with the timeline bar on the video and set to play when pushed- still didn't work. But again when i hit the play/pause button on the player the video will start. (using chrome on a android tablet)
Hi, Kristy: Sorry about this. Getting videos to play correctly on a tablet is often a challenge. Have you submitted a ticket concerning this? https://articulate.com/support/contact/case
Hello Kristy - Videos that are configured to launch in a new browser window may not automatically start playing in HTML5 output. This is a function of HTML5 browsers that can't be controlled. Some browsers will autoplay videos in this scenario, while others won't. If a video doesn't begin on its own, just tap it or click its play button.
As Daniel shared, you are more than welcome to work directly with our support engineers if we need to take a closer look.
Thanks Leslie- that must be what it is- it is set to open in a new browser window. It does work when we double tap or press the pause/play button the player. i think we found a work-around by using linked videos to wistia.
Kristy: Does this issue persists since the Storyline upgrade that was
released two weeks ago? That is, have you republished using the new
Storyline version?
This discussion is closed. You can start a new discussion or contact Articulate Support.