Videos won't play on the iPad, play button has a line through
I have some slides that contain a video which will not play on the iPad in HTML5 output or Articulate Mobile Player
The first frame of the video appears, with a play button inside a circle with a line through it with no video control bar on the HTML5 output. In Articulate Mobile Player, the first frame appears along with the video control bar but it won't play.
This is the same whether it's hosted on our LMS or on the Articulate tempshare test site.
It works fine on desktop through IE (Flash) or on my Android smartphone.
File types inserted are WMV and MP4, but I think Storyline would convert anything to MP4 anyway?
Does anyone have any ideas what could be wrong? Seems to be iPad specific at the moment which suggests something wrong with the file type maybe?