"View Project" doesn't work in Storyline

While I'm working on a project, the preview feature works fine. However, after I publish a SCORM file for an LMS, the prompt appears that confirms the publish was successful. When I click the “View Project” button in the prompt, a tab opens in my browser (IE8) with a “Launch” button. When I click the button, nothing happens and “Error on the page” appears at the bottom of the window. Does anybody know why I can’t view the project after publishing?

11 Replies
Christine Hendrickson

Hi Christine,

Are you publishing to a local folder? If you try to publish to a folder in a network or shared drive, then view the published content, you may encounter some issues with this. 

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, after confirming you're publishing to a local folder, can you try to create a new, blank course and see if the same thing happens? 

Christine Madden

Hi Christine,

1.  Yes, I am publishing to a local drive.

2.  My path is less than 260 characters (C:\Users\cmadden\Documents\My Articulate Projects)

3.  There are no special characters, accents, or symbols in the file names

4.  I created a new, blank course and same thing happens if I choose "Launch player in new window".  Launch button does nothing.

Christine Hendrickson

Hi Christine,

Sorry for the delay. Thank you very much for the detailed response, I appreciate it!

If you can, please follow the troubleshooting steps outlined in the support article below:

Articulate Support > Unexpected behavior in Articulate Storyline

If the problem continues, we may need to take a closer look at what's happening. Please submit a support case with our tech team using the link below:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks again, Christine.

Christine Hendrickson

Good morning Christine,

Just wanted to check in with you on this issue. I noticed Sid sent you some information via email and I just want to make sure you received it. If you haven't seen it, please try checking your spam folders or filters. You may also want to try adding support@articulate.com as a safe sender. 

If you were able to get this working, please let me know and I'll update the case.

If you're still having trouble with this, just respond to Sid's email so we can continue working with you. If you're unable to find his email, just let me know and I'll be happy to send it out again.

Thanks!