Hi all and thanks again for your continued support.
I am trying to work out where the differences are using different browsers and how I should publish my story.
the issues that I am having are stemming from when I place the published story on the a server. I run it in Chrome with no issues. Internet explorer has various issues with video not displaying, audio not running, automatic slide progression not happening.
I am fairly certain that it has something to do with how it is published but can't seem to understand where the problem is. Including using the various launch files.
your assistance as always is very much appreciated.
Can you tell us a bit more about what version of IE you're using that is causing difficulty? One other item to check, since you mentioned videos is that yourserver is configured with the appropriate MIME type. You can see how Storyline is supported in different web browsers in terms of Flash, HTML5 or Mobile viewing here:
If you've narrowed down which browser is causing you difficulty, and specific items that are failing, we're happy to test on our end if you can share your .story file by sending it along here.
I have sent along a story containing 1 slide which should show generally the issues that I am having. Although there doesn't seem to be consistency. However, there could be a small difference which I haven't picked up.
I cannot find a case number or acknowledgment that my test had been received. I am still having issues with story.html - will not open hyperlink and story_html5 issues generally with sound or video not playing. Works fine in Chrome and locally.
May also be having some problems with sharepoint. need to investigate further. I was reading some posts on a forum but couldn't find it again when I logged out. I'll keep trying.
I found your case, and see that John Say sent you some additional information on November 1 that I've included here below:
You might be experiencing some browser caching issue or Flash player issue. Please do the following to see if it resolves the issue you are experiencing:
2) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 4) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run. 5) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.
I found that CTRL + Shift + W causes Google Chrome tocrash. Go figure, and that’s the key sequence in one of my quiz slides! LOLI’ve change the key stroke needs and re-loaded my "Story".
I also found that Articulate Storyline html5 has issueswith IE 11, or visa-versa.
Below is the fix that worked for me: (Not needed if usingGoogle Chrome)
You might be experiencing some browser caching issue orFlash player issue. Please do the following to see if it resolves the issue youare experiencing: 1) Upgrade Adobe Flash Player here: http://www.adobe.com/go/getflash 2) Clear your browser cache. You can do this in Internet Explorer by going toTools > Internet Options > General > Temporary Internet Files. SelectDelete Cookies and Delete Files. (I DIDN’T HAVE TO DOTHIS STEP)
3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reseteverything to its default settings. There is a button on each tab to resetdefaults. (THIS DIDN’T WORK AS FOUND ON THEARTICULATE WEB SITE. I FOUND THAT CLICKING THE “Advanced” TAB IN THE INTERNETPROPERTIES BOX, THEN CLICK “Reset”, AT Reset Internet Explorers settings, didthe trick. I had to restart my PC and I got a windows pop-up about IE11, Iselected “Remind Me Later”.
The rest of the instructions below can nolonger be applied as Macromedia was absorbed by Adobe. I skipped all below andfound Storyline now works properly within an IE11 environment.
4) In Windows Vista / 7, go to Start > All Programs > Accessories >Run. In Windows XP, go to Start > Run. 5) Copy / paste the following line of text (depending on your operating system)into the Run dialog box. Click OK, and delete the entire contents of the window(folder) that opens. Windows Vista / 7: "C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects" Windows XP: "C:\Documents and Settings\%username%\ApplicationData\Macromedia\Flash Player\#SharedObjects" 6) Close all browser windows for the changes to take effect, and then test yourcontent again.
11 Replies
Hi Lawrie,
Can you tell us a bit more about what version of IE you're using that is causing difficulty? One other item to check, since you mentioned videos is that your server is configured with the appropriate MIME type. You can see how Storyline is supported in different web browsers in terms of Flash, HTML5 or Mobile viewing here:
Thanks Ashley,
I will have a closer look and let you know.
Regards
Lawrie
Sounds good Lawrie, and please let us know if you need anything else.
Thanks Ashley,
I have sent along a story containing 1 slide which should show generally the issues that I am having. Although there doesn't seem to be consistency. However, there could be a small difference which I haven't picked up.
thanks again
Regards
Lawrie
Thanks Lawrie - if you'd like to share your case number with me here I'll be happy to follow along.
Hi Ashley,
I cannot find a case number or acknowledgment that my test had been received. I am still having issues with story.html - will not open hyperlink and story_html5 issues generally with sound or video not playing. Works fine in Chrome and locally.
Regards
Lawrie
Hi Ashley,
May also be having some problems with sharepoint. need to investigate further. I was reading some posts on a forum but couldn't find it again when I logged out. I'll keep trying.
Regards
Lawrie
Hi Lawrie,
I found your case, and see that John Say sent you some additional information on November 1 that I've included here below:
You might be experiencing some browser caching issue or Flash player issue. Please do the following to see if it resolves the issue you are experiencing:
1) Upgrade Adobe Flash Player here: http://www.adobe.com/go/getflash
2) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files.
3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults.
4) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run.
5) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.
Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"
Windows XP:
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects"
6) Close all browser windows for the changes to take effect, and then test your content again.
Please feel free to let John or I know if you need any other assistance.
The Macromedia Flash Player folder no longer exists. I seem to be having the same issue as Lawrie but I'm using IE 11
I found that CTRL + Shift + W causes Google Chrome tocrash. Go figure, and that’s the key sequence in one of my quiz slides! LOLI’ve change the key stroke needs and re-loaded my "Story".
I also found that Articulate Storyline html5 has issueswith IE 11, or visa-versa.
Below is the fix that worked for me: (Not needed if usingGoogle Chrome)
You might be experiencing some browser caching issue orFlash player issue. Please do the following to see if it resolves the issue youare experiencing:
1) Upgrade Adobe Flash Player here: http://www.adobe.com/go/getflash
2) Clear your browser cache. You can do this in Internet Explorer by going toTools > Internet Options > General > Temporary Internet Files. SelectDelete Cookies and Delete Files. (I DIDN’T HAVE TO DOTHIS STEP)
3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reseteverything to its default settings. There is a button on each tab to resetdefaults. (THIS DIDN’T WORK AS FOUND ON THEARTICULATE WEB SITE. I FOUND THAT CLICKING THE “Advanced” TAB IN THE INTERNETPROPERTIES BOX, THEN CLICK “Reset”, AT Reset Internet Explorers settings, didthe trick. I had to restart my PC and I got a windows pop-up about IE11, Iselected “Remind Me Later”.
The rest of the instructions below can nolonger be applied as Macromedia was absorbed by Adobe. I skipped all below andfound Storyline now works properly within an IE11 environment.
4) In Windows Vista / 7, go to Start > All Programs > Accessories >Run. In Windows XP, go to Start > Run.
5) Copy / paste the following line of text (depending on your operating system)into the Run dialog box. Click OK, and delete the entire contents of the window(folder) that opens.
Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"
Windows XP:
"C:\Documents and Settings\%username%\ApplicationData\Macromedia\Flash Player\#SharedObjects"
6) Close all browser windows for the changes to take effect, and then test yourcontent again.
IE11 is not a supported browser for HTML5 currently the only supported browsers for HTML5 are chrome and safari
This discussion is closed. You can start a new discussion or contact Articulate Support.