Viewing on Internet Explorer

Aug 29, 2017

My published Articulate training needs to work with Internet Explorer but so far I am only able to view in Chrome. Has anyone else had this issue or is anyone else able to view their published training in Internet Explorer? If you have had this same problem how did you resolve?

Thank you!

8 Replies
Web Services

We have purchased a suite of e-learning packages (SCORMs). They were created using Articulate Storyline 2.12. They have been imported into Moodle 3.1. All of the assessments don't track properly in IE 11, when the user gets to the end of the assessment, in Chrome the scores are saved but IE they are not. Has anyone come across this before?

Alyssa Gomez

Hi there! I'd recommend checking these two things to narrow down the issue:

  • Be sure Flash is enabled in IE11. Storyline 2 HTML5 content is not supported in IE11, so you'll want to enable Flash and view the Flash output.
  • Test the output in another LMS environment. Testing in SCORM Cloud, which is industry standard for LMS testing, will reveal whether the problem is LMS-related or file-related.

If you'd like some help with that testing, you can attach one of the files to a new thread comment or send it to me privately here. 

Alyssa Gomez

Hi Tracy! So sorry you're having issues. There are a few things I'd like to check before we do any further troubleshooting:

  • What version number of Storyline 360 are you using? To check, go to Help >> About Storyline. You should see 3.13.14869.0 in the bottom-right corner. 
  • Is your published content hosted on a web server, LMS, or somewhere else? 

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