Viewing published content in Chrome distorts graphics
May 18, 2017
By
Lynn Hubbard
Tested on multiple users. Tested from Review as well as the LMS.
Courses are published to SCORM 1.2 HTML5 with Flash fallback.
Current version of Chrome is Version 58.0.3029.110 (64-bit)
So, around May 3rd the courses were fine. Today, not so much.
On the slides where there is a graphic Question mark, it sort of cuts it off.
On the feedback layers it cuts off the top. See attached screen shots for what it should look like (and looks like in FF at least) and what it looks like in Chrome.
The course doesn't have animations or any flash that I know of, so I can't imagine that's a conflict.
Any suggestions? Any one else seeing this?
8 Replies
Hi there Lynn,
Thanks for those screenshots--we definitely wouldn't expect that to happen! Would you mind if we had a closer look at your .story file? Send us a copy here, and be sure to let me know your case number so I can follow along. :)
I hadn't opened a case yet (have now) case number is
01076396
I am waiting on internal approval to send the story file.
-Lynn Hubbard
812-876-0353
Thanks, Lynn. Once you get approval, you can attach your file directly to your case using this link.
If it helps, the story file was created using the Vigor template quiz slides.
-Lynn Hubbard
812-876-0353
Ah, good to know. I'll add that detail to your case. Thanks!
I didn't get approval, but I was able to recreate the issue by importing a slide from the templates. I created a 3 slide story and uploaded it with no changes from the template.
-Lynn Hubbard
812-876-0353
Thanks, Lynn. A sample will work just as well! One of our Support Engineers will reach out soon.
Hi all,
Storyline 360 update 6 was launched earlier this week and included a fix for the issue you were experiencing with the Vigor template.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
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