Viewing Screencasts not working via Citrix
I am using Articulate 360 and have created various software simulations in Storyline using video, try and test modes. I've added captions and some further items on the try mode video. When I test preview them in the citrix environment or on my home pc everything works perfectly. However, when I publish to LMS format (we don't have an LMS system but understand that is the best way to publish) and store the files on a network drive none of the screencasts will play, just get the grey circle going around. I published as CD to the hard drive but users still access via citrix and I get the same issue. If I make the screencast an MP4 file, it works everytime but MP4 looses all the interaction I need - what can I do please, any help gratefully received.