Viewing Storyline files on a smartphone

Hello Guys,

I published a course using storyline 2 and checked all 3 options i.e. (Include HTML5 output, use articulate mobile player for ios and android & allow downloading for offline viewing). But when I try viewing the course on my phone it displays the loading icon but does not play.

How can I resolve this issue?

Thanks & Regards,

Royston De Souza.

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