Viewing Videos on the iPad (HTML5)

Apr 23, 2014

Despite installing Storyline 1.5 recently, we are not able to publish courses which include video content that actually work on the iPad (published as HTML5). It does not matter if we insert MP4 videos or screen recordings that have been produced with Storyline, both cannot be played. The first (MP4 videos) do not react by clicking on the video for starting it, the second (screen recordings from Storyline) react with a turning wheel when clicking on the video, but will not start.

I have uploaded two test examples here:

MP4: http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp18m79r1tbmpi0m1dlq6162o11/story.html

Screen recording: http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp18m79uabg1q619k31ave1gk9g8b1/story.html

What are we doing wrong? Should we use other formats, select other video options, publish differently...? Many thanks for your help!

16 Replies

Michael Hinze

almost 10 years ago04/23/14 at 7:57 am (UTC)

Hi (hallo) Susanne, welcome to the community. I tried both your links and they work for me, see screenshots below. I'm using an original iPad with iOS 5.1.1. Maybe videos are blocked on your network?

Susanne Manz
Author

almost 10 years ago04/23/14 at 11:19 pm (UTC)

Hi Michael

Thanks for your help! I will check this out and try it again with my iPad at home.

Philip Varghese

almost 10 years ago04/24/14 at 1:15 am (UTC)

Both videos play in html 5 on my iPad iOS 7.

good quality too. What are your file sizes?

Daniel LaCivita

over 9 years ago01/07/15 at 7:50 pm (UTC)

I have a similar problem and cannot get the video to play plus the presentation will not advance past the slide with video on it, as you can see it works on Articulate online jsut not the iPad. Any thoughts?

http://das.articulate-online.com/p/8757111849/DocumentViewRouter.ashx?Cust=87571&DocumentID=501f0f12-6a83-48f2-b945-84205bd1d833&Popped=True&v=1&InitialPage=story.html

Leslie McKerchie
Staff

over 9 years ago01/07/15 at 9:40 pm (UTC)

Hi Daniel! Would you be able to share the .story file for us to take a look at?

over 9 years ago01/07/15 at 9:54 pm (UTC)

Here is the html5 folder

story_html5.html

over 9 years ago01/07/15 at 9:54 pm (UTC)

This post was removed by the author

Leslie McKerchie
Staff

over 9 years ago01/08/15 at 2:15 pm (UTC)

Hi Daniel! Unfortunately when you respond to the forums via e-mail, your attachments are not included, but your signature is.

You are welcome to pop in and edit your signature if needed as well as add those attachments to your response.

Daniel LaCivita

over 9 years ago01/08/15 at 3:27 pm (UTC)

will htis work

sorry for the confusion

story.html
story_html5.html

Leslie McKerchie
Staff

over 9 years ago01/08/15 at 3:42 pm (UTC)

Looks like those are your output files, I was actually hoping for the .story project file so that I can test what you are experiencing.

Daniel LaCivita

over 9 years ago01/08/15 at 3:43 pm (UTC)

I am trying to locate the .story files

just having a little trouble

Ashley Terwilliger-Pollard
Staff

over 9 years ago01/08/15 at 8:05 pm (UTC)

Hi Daniel,

If you didn't save the .story file before publishing, you may not have them? Have you tried to use Windows to search for them? Our recommendation is always to save locally, so that's where I'd begin looking.

Daniel LaCivita

over 9 years ago01/09/15 at 9:39 pm (UTC)

THese are the ones I was talking about. any ideas on what to do next would be appreciated

AMOS_2.story
ESD.story

Daniel LaCivita

over 9 years ago01/09/15 at 9:49 pm (UTC)

It is the same for all of these

2000_engine.story

Leslie McKerchie
Staff

over 9 years ago01/12/15 at 4:06 pm (UTC)

Hi Daniel!

I took a look at the first course that you shared (ESD.story) and I do not have an issue on the iPad. When the video finishes, it proceeds via the Next button as expected.

Can you check my published version here: https://db.tt/OCBNeahP