Voice Over with on-screen text animation, not syncing with Windows 8, IE 10.

Hello,

I have a simple on-screen text animation fade in that occurs with voice over. Some times the animation does not sync with the voice over but other times it does. Does anybody know why this would be happening? I have a client who says that in Windows 8, IE 10, the animation is not synced with the on-screen text but when I go into Storyline 2, it's right on point. Any suggestions?

Thank you in advance,

5 Replies
Ashley Terwilliger

Hi Omar,

First, just an FYI that when you reply via email your signature is included. You can edit the post to remove that information if you'd like.

On to the other matter, do you see the same behavior when testing the content online? If not, I suspect it's an issue with the client's browser/internet and overall loading - you could also try a few different web servers (there are some linked in that article I shared). If you are seeing it as well, we'd want to take a look at the .story file to do some additional testing ourselves. 

Omar Garces

Oh wow! Thanks for the FYI.

Yes, that's exactly what I thought but wanted to post a discussion to make sure. I tested on 4 browsers and it only occurring on one machine in IE. I spoke with the client and asked them to test on a different machine and everything synced okay. Thank you for your time Ashley.