Volume Control Issue
Dec 16, 2020
By
Bryan Hixson
The volume controller is not functioning properly/consistently in files published to LMS from SL 360. The client requires IE for playback and in that environment the audio controller/slider is as though it's stuck. It will jump randomly on the slider, but not such that any control is maintained by the user. For example it might jump from 0 to 100% or from 0 to 10% and completely freeze. The volume control is in essence non functional. The controller works fine for the same items when previewed and published to 360 Review, and HTML. Your perspective is appreciated.
2 Replies
Hi Bryan!
We'd love to help figure out this issue you're running into! Since the snag is specific to the file you're working on, would you mind sharing the project with us? This way, we can take a look and offer a specific fix! Here's a secure upload link.
This post was removed by the author
Hi Bryan,
Great news! We just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.
The item you'll be interested in is:
Fixed: When using the modern player style, the volume slider could move erratically.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.