Volume controller does not work on Mac Safari

Hi,

We have a course created in storyline 2, there are some animation which is created in storyline and there are some videos. When we test the course in Windows IE and Chrome, everything works perfectly. But when we run the course on Mac Safri the major issue is audio controller does not control the audio of video frames. The working of volume controller is when we increase/decrease the volume it will be same for all the frames of the course. But when we run the course on Mac Safari, we find that the volume controller does not work as expected and Video slides are playing audio and from audio controller, we cannot increase/decrease the volume of video slide.

Can anybody have any solution to resolve this issues.

5 Replies
Alyssa Gomez

Hi Sharad,

Sorry you're running into this! We have seen a similar issue on mobile Safari on an iPad/iPhone. Apple has chosen to ignore volume settings for video content since iOS devices have built-in volume controls.

Are you seeing this on Mac desktop, or a mobile device? If you could share a copy of your file with us by clicking here, that would be really helpful!

Sharad Saran

Hi Alyssa,

I shared the files. We are using Mac desktop. What I notice that the frames where we have added videos is actually have problem with audio controller. I am attaching the story file for your reference. Please provide me some solution for this because my client want us to resolve this issue ASAP. 

Sharad Saran

Alyssa Gomez

Hi Sharad,

Thanks for reaching out, and I'm sorry you didn't receive a message from our team. It looks like Angelo responded to your case on 5/4/17 with troubleshooting steps. Did you not receive it? Check your spam/junk folders to see if it landed there. I will forward the response to you again-- keep an eye out for a message from support@articulate.com.