voume muting when user clicks on screen

Jul 22, 2014

Hi There,

I'm sure I must have a box checked where I shouldn't...but why would the volume mute during a screen recording (with audio) when the user clicks anywhere on the screen?

Thanks,

Holly

11 Replies
Christine Hendrickson

Hi Holly,

Currently, the forum only supports files that do not exceed 20 MB. If your file is larger than this, I recommend importing the trouble slide or slides into a new project. You can share that smaller file here with us.

Importing from Another Storyline Project - E-Learning Heroes

Alternatively, you can us a file-sharing site (such as Dropbox) and share the link to download the file here.

Let us know if you have any trouble with this!

Christine

Christine Hendrickson

Hi Holly,

It looks like the problem may be that the user is interacting with the video. It doesn't look like the volume is actually muting when the video is clicked. Rather, the video is being paused.

For example, if I click on the video that's in your slide in the file you shared, it does pause and the audio stops. If I click on it again, it continues where it left off.

In order to get around this, I recommend placing a large object on your slide and changing that object's transparency to 100%.

I've done so in the project you shared, placing the transparent object over the video, but behind the interactive elements on your slide (the rectangles and hotspot). If you take a look, you'll see that clicking on the slide does not impact the video and the learner should still be able to use the other elements in the slide.

Please let me know if this helps!

Best,

Christine

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