26 Replies
Ros McNamee

I put the web object on a simple rectangle in a storyline 2 file and a storyline 360 file. Both are identical, using the same .html file. 

On the storyline 2 output the web object works fine, has a transparent background. 

On storyline 360 output the background is white.

I need this working, this is an obvious bug from an update. Please help Articulate!

See attached for screens.


Ashley Terwilliger

Hi Ray,

Yes, this is something our team is investigating, so it's helpful to know if more folks have run into the issue. 

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know that you're also impacted, and I’m sorry if it’s causing you any trouble. 

Ray Boehmer


The issue around background transparency is a HUGE problem for us; we are literally held up waiting for the solution so we can maintain our level of design sophistication.

This is a functionality that previously existed that has been BROKEN in an update. Importing html5 animations is almost as prevalent to our workflow as importing Photoshop and Illustrator graphics; yet its been months and months and still no repair. Being constrained to the PPT level animation tools within SL is not a long term solution for us. I can't imagine there isn't a lot of high-level developers in the same boat.

We would be grateful for any information about this issue - even if a date for resolution isn't possible, a TIMEFRAME or a progress update would help tremendously.

Thanks for continuing to monitor this thread!

Leslie McKerchie

Great news everyone! 

We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here

The item you'll be interested in is:

Fixed: Web objects with transparent backgrounds had white backgrounds in Storyline.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Also, be sure to check out Arlyn's video and visit our What’s New page!

Alyssa Gomez

Good news, everyone! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where a web object's transparent background was replaced with a white border.

Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!