I'm having trouble with viewing the web object post publishing. The web object plays as long as the cursor of the mouse remains on the screen that it's playing on. The moment I move the cursor away from the screen it shows a blank white screen. Has anyone encountered this problem?
I'm sorry to hear about the behavior you've run into, and I'd like to know more about how you're publishing and testing your content? Can you confirm you're publishing to a local drive as described here and then that you're testing within the intended environment?
If you're still having difficulty we may need to take a look at your .story file or the web object you're using.
Nothing was attached here. If you're replying via email those attachments or images won't be uploaded to the site. You'll need to visit the page to upload information here.
Thanks for sharing a link to the web object you're using. I placed that in a project and upload here to my Articulate Online account and it worked well for me. Can you test this one and let me know how it behaves? If you're seeing the same behavior can you tell me which browser/Flash version you're using to view the course?
When you attached out the story.html file here, that's a link to the published output and I'm unable to access it. If you'd like to share the original .story file that's the file in which you've edited the course and linked to the web object I'm happy to take a look.
I also tested your example and upload here. That one worked for me as well - can you tell me where you're hosting the content and what browser you're using to view it? You may want to try testing it in one of the options mentioned here and look at the browsers we support here.
7 Replies
Hi Shital,
I'm sorry to hear about the behavior you've run into, and I'd like to know more about how you're publishing and testing your content? Can you confirm you're publishing to a local drive as described here and then that you're testing within the intended environment?
If you're still having difficulty we may need to take a look at your .story file or the web object you're using.
Hi,
Yes I am publishing in a local drive and testing it in the intended environment.
The .story file:
Hi Shital,
Nothing was attached here. If you're replying via email those attachments or images won't be uploaded to the site. You'll need to visit the page to upload information here.
Hi Ashley,
I am attaching the file here.
The embed link is:
https://player.vimeo.com/video/126168266?autoplay=1
Hi Shital,
Thanks for sharing a link to the web object you're using. I placed that in a project and upload here to my Articulate Online account and it worked well for me. Can you test this one and let me know how it behaves? If you're seeing the same behavior can you tell me which browser/Flash version you're using to view the course?
When you attached out the story.html file here, that's a link to the published output and I'm unable to access it. If you'd like to share the original .story file that's the file in which you've edited the course and linked to the web object I'm happy to take a look.
Hi Ashley,
Here is the articulate file I'm using for my course. Do check this out.
Also if you could send me the web object embed link that you are using so I could verify if I'm doing the right thing.
Hi Shital,
I used the link just as you sent to me - when inserting a web object you'll want to follow the steps here. If you have the embed code, which I couldn't get from that link you can use the steps here to insert the video.
I also tested your example and upload here. That one worked for me as well - can you tell me where you're hosting the content and what browser you're using to view it? You may want to try testing it in one of the options mentioned here and look at the browsers we support here.
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