Has anyone had a problem with web objects covering the player?
I put in a Google Form as a Web Object in one of my slides. For the most part this works flawlessly but in some browsers, noticeably IE, the web object will cover the player making it impossible for the user to click on the next button. I suspect this has something to do with the user's display options but it has become an issue regardless.
When I was developing a course for HTML5 I encountered similar issues and submitted a support case. The Tech guys at Articulate told me that this was not unusual behaviour as the web object is overlayed onto the player just as the player is overlayed onto the course content.
As Harri mentioned, this is something that we're aware of in terms of the web object. The recommendation is that you may want to try modifying the position of your web object.
If you need someone to look at your file, you could submit a case here. If you'd like to let me know your case number, I'll follow along as well.
My users are having this issue as well. I have 4 people using the same version of IE9, Two of us see the overlap issue, 2 of us do not. It's hard for me to fix because I don't see it!
I found the overlap happens when users change their display resolution.
The workaround we used involved changing the code to full screen and making the dimensions larger. I'll grab a screenshot but this adds a scroll bar when we embed the module into our shell.
6 Replies
Hi Scott,
When I was developing a course for HTML5 I encountered similar issues and submitted a support case. The Tech guys at Articulate told me that this was not unusual behaviour as the web object is overlayed onto the player just as the player is overlayed onto the course content.
I don't know if anyone knows of a workaround
You could always submit a support case and see what the tech guys come up with
Hope this helps
Hi Scott and welcome to Heroes!
As Harri mentioned, this is something that we're aware of in terms of the web object. The recommendation is that you may want to try modifying the position of your web object.
If you need someone to look at your file, you could submit a case here. If you'd like to let me know your case number, I'll follow along as well.
My users are having this issue as well. I have 4 people using the same version of IE9, Two of us see the overlap issue, 2 of us do not. It's hard for me to fix because I don't see it!
Hi Sue,
Sorry to hear that you're having the same problem, but I don't have any updates on a workaround based on what we already know.
I found the overlap happens when users change their display resolution.
The workaround we used involved changing the code to full screen and making the dimensions larger. I'll grab a screenshot but this adds a scroll bar when we embed the module into our shell.
Thanks Scott for sharing the workaround that you've used.
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