Web objects embedded videos not working in Chrome

Oct 16, 2015

Hi,

I have embedded videos using web objects but somehow none of the videos are working in Chrome or Firefox they seem to be working fine in IE. Anyone else having the same issue or know what could be causing this.

Appreciate the help!

 

Thanks

 

Que

 

 

16 Replies
Miles McQuerter

Were having the same issue. We've embed videos using embed code from Brightcove hosted videos for some time in Studio '09, SL1 and now SL2. But we just used an updated version of SL2 and our videos won't load when viewed in Chrome. We publish our SL2 files as LMS and host them on our local LMS system. I changed our regularly used index.html web object file code so all http:// references no longer have the "s" in them and it didn't help. In fact is got the same Warning as another user regarding the Web Object feature being disabled by Chrome when I tried to view the slide with the embedded video. If we leave the "s" in the http:// reference in our index.html web object file we don't see a thing on the layer with the web object when loaded in our LMS.  

I've attached the index.html file were embedding in our SL2 file as a Web Object for you to review.

Miles McQuerter

If I open the index.html file from my desktop in any one of the three browser, the video plays fine. If I preview the web object on the SL2 slide by double clicking on the web object, the video plays fine. But once I publish it for LMS and upload it to our LMS, the video won't play in Chrome. So, I'm left with thinking that it's some type of new Chrome issue and/or a new SL2 issue since I wasn't having issue before upgrading my SL2 software this week and I haven't had any need to upgrade Chrome for some time. Please advice or recommend a solution...

Ashley Terwilliger-Pollard

Hi Miles,

The warning you mentioned about the feature being disabled is typically what we see when testing content like that locally or in preview. You mentioned a local LMS system - and I"m not incredibly versed in that type of set up - but if it truly is local, you could be encountering security restrictions from the browser(s) as mentioned here. 

Miles McQuerter

The browser was working fine a week ago, and we just updated our SL2 program and now where having the issue and only with Chrome. We can view the index.html files locally fine on any browser, and even view them fine from the web object on the SL2 slide when double clicked on. It's only when we try to view the course file after it's been published as an LMS zip file.

Ashley Terwilliger-Pollard

Hi Miles,

Testing web or LMS published content locally might work, but it's not guaranteed and sporadic based on those browser restrictions and security...so I can't offer additional support based on testing it locally. If you're able upload the published content to the web or even a testing platform like SCORM Cloud and it still doesn't work - then we can certainly dig a bit deeper! 

Miles McQuerter

Ashley, I think we may have figured out that it might be the new template were using.

Articulate Support has tested our files in SCORM Cloud and found the same issue with Chrome and Firefox. We've uploaded a previously developed zipped course in an older template we've used, that also has embedded videos in it, that is working fine in all browsers. They are going to compare the files and hopefully be able to figure out the issue. If they do, I'll happily share the results with you.

Thanks again for all of your support, greatly appreciated.

 

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